Compliments and Complaints

Every complaint is an opportunity! In addition to the goal of continued customer loyalty, the competent handling of customers' wishes also harbours the potential for gaining extensive information and for optimising services and products.

We see every complaint as a challenge and would like to provide our passengers with the best support even after they have landed.

Our customer service standards comply with the "Regulation on Flight Regularity Administration" published by the Ministry of Transport of the People's Republic of China.

1
Your Issue
2
Contact Information
3
Your Booking
4
Your Message
Your Issue

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 (0)5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 (0)5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 (0)5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 (0)5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 (0)5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1001

Mon-Sun: 08:00-20:00

Worldwide

Internet Helpdesk

+43 (0)5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Worldwide

Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Contact Information

Passenger Data:

Only letters A to Z and no special characters.
Customer Email Address and Confirm Email must include the same email address.
Miles & More
Please fill in your Miles and More number (15 digits) without spaces.

Address and phone of passenger:

Address
In case you are contacting us on behalf of a group of more than 9 travellers, please attach the booking list as PDF file or fill in into the free text field the names and booking codes (PNR) of your co-travellers.

Bank Details:

Your Booking
OS
Booking Class
Your Message
Remaining Characters: 10000/10000

Attachment:

Max. 5 MB/File | Supported File Types: PDF (recommended), PNG, JPG, BMP, GIF









 

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