Do you have any questions regarding your reservation? Would you like to change your ticket or request additional services? Here you will find answers to the most important questions and you may send us an email via our contact form.

If one or more items of baggage cannot be found on arrival or are damaged, please contact the Austrian Airlines Arrival Services/Lost&Found or the local representative at your Arrival Airport immediately.

Austrian Airlines
Feedback Management 
PO Box 33
1300 Vienna Airport
Austria


Austrian Worldwide
Romania
Worldwide 
Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

OUTSIDE OUR BUSINESS HOURS please contact the Austrian Service number +43 1 70148 1000 for bookings and information. Mon-Sun:  08:00 a.m. - 08:00 p.m. in German and Mon-Sun 00:00 – 24:00 in English.

Worldwide 
Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Bucharest 
Service Center

+40 21 655 07 30

Mon-Fri: 09:00-17:30

Bucharest 
Airport Counter

Sos. Bucuresti-Ploiesti, Km. 16,5 Otopeni

Mon-Fri: 04:15-08:15
Mon-Fri: 09:15-20:30
Sat: 04:15-08:15
Sat: 11:00-19:45
Sun: 04:15-07:30
Sun: 09:15-20:30

Iasi 
Airport Counter

+40 21 655 07 030

Opening Hours:
Mon-Fri: 09:00-17:00

Working Hours:
Mon-Fri: 13:30-16:30
Sun: 13:30-16:30

Sibiu 
Airport Counter

+40 21 655 07 30

Mon-Fri: 09:00-17:00
not open to the public