Do you have any questions regarding your reservation? Would you like to change your ticket or request additional services? Here you will find answers to the most important questions and you may send us an email via our contact form.

If one or more items of baggage cannot be found on arrival or are damaged, please contact the Austrian Airlines Arrival Services/Lost&Found or the local representative at your Arrival Airport immediately.

Austrian Airlines
Feedback Management 
PO Box 33
1300 Vienna Airport
Austria


Austrian Worldwide
Bulgaria
Worldwide 
Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Sofia 
Town Office

+ 359 2 935 8245

Mon-Sun: 08:30-17:00 Bulgarian and English

Mon-Sun: 17:00-19:00 English only

Sat: 09:00-17:30 Bulgarian and English

Sun: 09:00-17:30 English only

Varna 
Airport Office

Varna Airport
Terminal 2

+359 52 5-00841 or -73527

Fax: +359 52 500841

Mon-Sun: 09:30-16:30