Do you have any questions regarding your reservation? Would you like to change your ticket or request additional services? Here you will find answers to the most important questions and you may send us an email via our contact form.

If one or more items of baggage cannot be found on arrival or are damaged, please contact the Austrian Airlines Arrival Services/Lost&Found or the local representative at your Arrival Airport immediately.

Austrian Airlines
Feedback Management 
PO Box 33
1300 Vienna Airport
Austria


Austrian Worldwide
Belgium
Worldwide 
Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Brussels 
Town Office

Austrian Airlines AG
Bedrijvenzone Diegem-Luchthaven 26
1831 Diegem
Belgium

Groups.europe@austrian.com

+32 2 642 25-70

office not open for public

Brussels 
Airport Counter

Brussels Airlines ticketing counter
Departure Hall
Brussels International Airport
Belgium

Brussels 
Lost and Found

Swissport

bru.lostbag@swissport.com

+32 2 788 33 44

+32 2 788 32 70

Brussels 
Cargo Office

Building 704 / Office 123, POB 4
1830 Bedrijvencentrum Machelen (BRUCARGO)
Belgium

sales-bru@lufthansa-cargo.com

handled by Swissport704

+32 2 255 83 50

Mon-Fri: 09:00-17:30