Do you have any questions regarding your reservation? Would you like to change your ticket or request additional services? Here you will find answers to the most important questions and you may send us an email via our contact form.

If one or more items of baggage cannot be found on arrival or are damaged, please contact the Austrian Airlines Arrival Services/Lost&Found or the local representative at your Arrival Airport immediately.

Austrian Airlines
Feedback Management 
PO Box 33
1300 Vienna Airport
Austria


Austrian contact details worldwide
United Kingdom
Worldwide 
Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

London 
Reservations, Fares & Flight enquiries

for reservation queries please contact our Call Centre (see telephone number below) or if booked via travel agent please contact them directly

+44 3701 242625 (within the UK only)

Mon-Sun: 08:00-18:30

OUTSIDE OUR BUSINESS HOURS please contact the Austrian Service number +43 1 70148 1000 for bookings and information. Mon-Sun:  08:00 a.m. - 08:00 p.m. in German and Mon-Sun 00:00 – 24:00 in English.

United Kingdom 
Agency Helpdesk

+44 870 1 257 257

London 
Reservations, Fares & Flight enquiries

for reservation queries please contact our Call Centre (see telephone number below) or if booked via travel agent please contact them directly

+44 3701 242625 (within the UK only)

Mon-Sun: 08:00-18:30

London 
Airport Counter

Handling Agent: Menzies Aviation
Terminal 2 - Zone B
Heathrow Airport
Middx TW6 1FB

Missing baggage LHR:
if your enquiry concerns missing baggage at London Heathrow please contact our handling agent:
Global Baggage Solutions on +44 870 220 8136
Mon-Sun: 08:00-20:00

+44 3701 242625 (flight enquiries)

Ticket Desk:
Mon-Sun: 04:30-20:30

Check-in:
Mon-Sun: from 04:00

London 
Cargo Office

Lufthansa Cargo
c/o Menzies Aviation
Building 557
Shoreham Road West
London Heathrow Airport
Hounslow
Middlesex
TW6 3RJ

+44 871 522 1000

Fax: +44 208 990 7773