Do you have any questions regarding your reservation? Would you like to change your ticket or request additional services? Here you will find answers to the most important questions and you may send us an email via our contact form.

If one or more items of baggage cannot be found on arrival or are damaged, please contact the Austrian Airlines Arrival Services/Lost&Found or the local representative at your Arrival Airport immediately.

Austrian Airlines
Feedback Management 
PO Box 33
1300 Vienna Airport
Austria


Austrian contact details worldwide
Bosnia Herzegovina
Worldwide 
Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Sarajevo 
Airport Counter

Sarajevo International Airport
Kurta Schorka 36
71000 Sarajevo
Bosnia Herzegovina
airport.sjj@austrian.com

this Austrian Airport Office also represents Lufthansa

Sales Office: Office.SJJ@austrian.com

Austrian does not have a Town Office in Sarajevo

Mon-Sun: 06:00-16:00

Sarajevo 
Call Center

+38755233976

Mon - Fri: 08:00 - 17:00

OUTSIDE OUR BUSINESS HOURS please contact the Austrian Service number +43 1 70148 1000 for bookings and information. Mon-Sun:  08:00 a.m. - 08:00 p.m. in German and Mon-Sun 00:00 – 24:00 in English.