Do you have any questions regarding your reservation? Would you like to change your ticket or request additional services? Here you will find answers to the most important questions and you may send us an email via our contact form.

If one or more items of baggage cannot be found on arrival or are damaged, please contact the Austrian Airlines Arrival Services/Lost&Found or the local representative at your Arrival Airport immediately.

Austrian Airlines
Feedback Management 
PO Box 33
1300 Vienna Airport
Austria


Austrian contact details worldwide
Japan
Worldwide 
Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Japan 
Call Center

0570-089-000

Monday - Friday: 09:00 a.m. - 06:00 p.m.
Saturday, Sunday and on National Holidays: 09:00 a.m. - 05:00 p.m.

Due to maintenance work the office closed on 28th October.