Do you have any questions regarding your reservation? Would you like to change your ticket or request additional services? Here you will find answers to the most important questions and you may send us an email via our contact form.

If one or more items of baggage cannot be found on arrival or are damaged, please contact the Austrian Airlines Arrival Services/Lost&Found or the local representative at your Arrival Airport immediately.

Austrian Airlines
Feedback Management 
PO Box 33
1300 Vienna Airport
Austria


Austrian contact details worldwide
Iraq
Worldwide 
Internet Helpdesk

+43 5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Middle East 
Customer Relations

Regional Claim Management Office
4 D Al Gezira street ,5th floor ,Zamalek ,
Cairo
Egypt

customer.relations-middleeast@austrian.com

+20 2 27353798

Fax: +20 2 27382815

OUTSIDE OUR BUSINESS HOURS please contact the Austrian Service number +43 1 70148 1000 for bookings and information. Mon-Sun:  08:00 a.m. - 08:00 p.m. in German and Mon-Sun 00:00 – 24:00 in English.

Erbil 
Town Office

Ticketing and Reservation:
English village
villa number 253 (Gulan street)

office.ebl@austrian.com

+964 66 253 3200 or +964 750 302 1112-1114

Office hours:
Sat-Thu: 09:00-17:00

Airport Sales Office:
International Departure Hall, Erbil International Airport

open on flight days
Check-in counter closes 90 minutes before departure