red|services

Terms and conditions

redupgrade


redupgrade can only be bought during the Web-Check in process as of 36 hours before departure depending on the load factor of the Business Class. The fare conditions of your Economy Class ticket remain unchanged. You receive Miles & More Economy Class miles.

redupgrade is not refundable.  

Exceptions:
  • flight cancellation
  • involuntary rebooking
  • rerouting

redlegroom

redlegroom can either be reserved during the booking process as your favourite seat or as of 36 hours before departure while checking in online on all flights operated by Austrian. Only passengers who are willing and are mentally and physically able to open the emergency exit in case of an emergency will be allowed to occupy an exit row seat. You have to be at least 15 years old.

redlegroom is not refundable.   

Exceptions:
  • flight cancellation
  • involuntary rebooking
  • rerouting

redlounge  

redlounge is offered as of 36 hours before departure during the Web-Check-in process or directly at the Welcome Desk of our Lounges on the day of departure. An Economy boardingpass for a same-day departure is a requirement to enter one of our Business Lounges. The access authorization is valid for one person only on the day of departure and is neither transferable nor refundable.


redextrabag  

With redextrabag you can increase your baggage allowance by one additional piece of max. 23kg. This service is offered as of 36 hours before departure on selected Austrian flights.

redextrabag is not refundable.

Exceptions:
  • flight cancellation