Transfer of data to foreign authorities

Please note: Like all other airlines we are legally obliged to pass on our passengers' personal details from our reservations system to some foreign authorities.

Data capture for foreign authorities
Some countries legally or officially require airlines to pass on passengers' personal data from their reservations systems to the responsible government authority. These states are listed below.

For information, complaints and enquiries about your personal details, please contact us on tel.: +43 (0)5 1766 1000 (local rate throughout Austria, Mon-Sun & public hols. 8.00 a.m. – 8.00 p.m.) or via contact form.

Links

Further information on transfer of data to the US and Canadian authorities:

FAQs by Austrian Airlines  

Austrian Conditions of Carriage 

FAQ by the European Union Commission

Agreement between the European Community and the United States of America on the processing and transfer of Passenger Name Record (PNR) Data by air carriers

Agreement between the European Community and the Government of Canada on the processing of Advance Passenger Information and Passenger Name Record data

Canada

Data capture for Canada   

We pass on the following data to the Canadian authorities in connection with your flight booking to/from or via Canada: 

  • PNR (Passenger Name Record)
  • Date of reservation/ issue of ticket
  • Date(s) of intended travel
  • Name(s)
  • Frequent traveller information
  • Other names in reservation, including number of travelers
  • All available contact information (including originator information)
  • All available payment/ billing information (except payment information not connected to reservation)
  • Travel itinerary
  • Travel agency/ Tour operator
  • Code share information
  • Split PNR information
  • Travel status of passenger (including confirmation and check-in status)
  • Ticketing information, including ticket number, one way tickets and Automated Ticket Fare Quote 
  • Baggage information 
  • Seat information, including seat number 
  • General remarks including Other Supplementary Information (OSI), Special Service Information (SSI) and Special Service Request (SSR) information 
  • Advance Passenger Processing (APP) or Advance Passenger Information (API) data
  • All changes to the PNR listed in numbers 1 to 18

    We supply this data on the basis of an agreement between the EU and the Canadian government.

USA

Data capture for USA

We pass on the following data to the US authorities in connection with your flight booking to/from or via the USA:

  • PNR (Passenger Name Record)
  • Date of reservation/ issue of ticket Date(s) of intended travel Name(s)
  • Frequent traveller information
  • Other names in reservation, including number of travelers
  • All available contact information (including originator information)
  • All available payment/ billing information (except payment information not connected to reservation)
  • Travel itinerary Travel agency/ Tour operator
  • Code share information
  • Split PNR information
  • Travel status of passenger (including confirmation and check-in status)
  • Ticketing information, including ticket number, one way tickets and Automated Ticket Fare Quote 
  • Baggage information 
  • Seat information, including seat number 
  • General remarks including Other Supplementary Information (OSI), Special Service Information (SSI) and Special Service Request (SSR) information 
  • Advance Passenger Processing (APP) or Advance Passenger Information (API) data
  • All changes to the PNR listed in numbers 1 to 18


We supply this data on the basis of an agreement between the EU and the US government.