Protecţia Datelor

Pentru noi protejarea datelor dvs. reprezintă prioritatea principală

Rezervaţi un bilet online? Aplicaţi pentru un loc de munca? Comandaţi newsletter-ul nostru sau efectuaţi check-in online pentru următorul zbor?
Ne încredinţaţi multe date cu caracter personal – pe care le vom gestiona cu cea mai mare atenţie!

Protecția vieții private în timp ce se manipuleaza date cu caracter personal este preocuparea noastră prioritară în toate procesele noastre de lucru.

Prin utilizarea site-ul nostru sunteti de acord cu regulile de confidentialitate.

Aceasta politică de confidențialitate se aplică numai acestui site 
Paginile acestui site poate contine link-uri catre alti furnizori Austrian Airlines AG , pentru care această ”Politică de confidențialitate" nu se aplică , și pentru care , în consecință, nu ne putem asuma răspunderea.
Pentru implementarea tehnică și organizatorică a site-ului cu furnizori de servicii, care sunt obligați prin contract să prelucreze toate datele primite numai în conformitate cu instrucțiunile noastre

Rezervări online şi web check-in


Toate datele personale vor fi criptate la cel mai înalt nivel şi apoi vor fi trimise spre sistemul nostru de rezervări sau de check-in. Dacă veţi fi inactiv pe site-ul nostru pe o perioadă mai mare de 20 de minute (rezervări online) sau 30 de minute (web check-in), automat vă vom deconecta pentru a vă asigura securitatea.  

Dacă rezervaţi frecvent online, puteţi salva datele intr-un profil – în acest fel nu mai trebuie introduse de fiecare dată. Puteţi sterge in orice moment aceste date. Datele vor fi tratate cu confidenţialitate şi nu vor fi utilizate în scopuri comerciale.

Cookies 

A so-called “browser cookie” is a small text file which a web server (the web server of www.austrian.com, for example) sends to your browser when you visit a website. Cookies do not present a danger for your computer in principle, as they are merely blocks of text and not executable programs. 

We use cookies to take into account the preferences of our website visitors, and optimise the way our sites are designed to meet these needs. For an overview of the browser cookies used, the function and the service providers commissioned, please click here. Up to 730 days of our cookies are stored on your device. By using this website, you are declaring that you consent to the use of data collected about you. 

You can set your browser in such a way that your consent must be gained before a cookie is used, or that the storage of cookies on your computer is refused in general. 

If the file is stored, our web server can recognise your computer. On subsequent visits, and when switching between functions requiring you to input a password, using the cookie means you can save yourself the time it takes to do so. In this way, cookies make it easier for you to use web sites requiring user inputs. Although our offers can also be used without cookies in principle, we cannot guarantee error-free behaviour.

Cookies of third parties  

On some websites, content and services are integrated from other providers (e.g. Adition, Google, Facebook and Zanox) which cookies and active components can also use. We have no influence over the processing of personal data by these providers. 

We make it possible for you to exclude yourself from the aggregation and analysis of your data for online marketing purposes. To perform this exclusion, please click here. By clicking here, you will trigger the storage of a browser cookie. The exclusion is stored in this cookie. If you delete your browser cookies, you will need to perform this click again. If you visit our site via other devices or web browsers as well, you will need to carry out the exclusion again on the device in question. 

To find out more about how your data are handled by the respective providers, please see their internet sites. To delete browser cookies which have already been stored, you can open the links below to retrieve instructions for your browser: 


Use of the “Adobe Analytics” web analysis tool 

We use Adobe Analytics from the Adobe Online Marketing Cloud to host web data and information (“data”). Adobe is an “ASP” (Application Service Provider) which provides a service entitled Adobe Analytics for the tracking and analysis of customer websites. Adobe does not disclose the information to any third party. Adobe will not check, release, distribute, print or refer to these data, unless this is done at the request of the client or is legally necessary. Individual data sets could sometimes be seen or retrieved, for the purpose of solving a problem, in a support question, invoicing, or in the event that this becomes legally necessary. To deactivate the collection of statistical data by Adobe Online Marketing Suite, please click here.  

Collecting and processing personal data

We save your personal data if you choose to share them with us for instance when registering, participating in a survey, entering a competition or placing a contract (e.g. flight trip).

Beyond that we analyze the visits on our website with the aim to better understand our customers’ needs and, based on those findings, continuously improve the online platform. To this end we save the IP addresses of our visitors’ Internet service providers by default. The IP address is not linked to an individual person. Within this web analysis we evaluate anonymous, aggregated data for statistical purposes only.

We use cookies to follow up on our visitors’ preferences and to optimize the appearance of our websites.

Disclosure of personal data to third parties

Your personal data will only be disclosed to third parties if necessary for the completion of a contract or if you have consented to it beforehand. A consent once given can be revoked at any time.

Colectarea și prelucrarea datelor cu caracter personal

Salvăm datele dumneavoastră personale dacă alegeți să le împărtășiți cu noi atunci când vă înregistrați, participați la un sondaj sau la un concurs, finalizați un contract (de exemplu un bilet de avion).
Vom analiza vizitele pe site-ul nostru , cu scopul de a înțelege mai bine nevoile clienților noștri, pe baza acestor constatări vom îmbunătăți platforma on-line . În acest scop vom salva adresele IP ale furnizorilor de servicii de Internet - vizitatori noștri în mod implicit . Adresa IP nu este legată de o persoană individuală . În cadrul acestei analize web evaluăm exclusim data cumulate, anonime.
Noi folosim cookie-uri pentru a urmari preferintele vizitatorilor nostri si pentru a optimiza aspectul site-urile noastre.

Link-uri către alte site-uri

Site-ul nostru poate conține link-uri către alte site-uri. Vă rugăm să rețineți că nu putem exercita nici o influență asupra altor site-uri și, prin urmare, nu poatem fi considerați responsabili pentru protecția și confidențialitatea datelor dvs. atunci când vizitați aceste website-uri.

Transferul de date către autorităţile străine

Vă rugăm să reţineţi: la fel ca şi celelalte companii aeriene, suntem obligaţi prin lege să transmitem datele personale ale pasagerilor noştri, din sistemul de rezervări către autorităţile străine. Mai multe informaţii pe această temă pot fi găsite aici.
Colectarea și transmiterea de date cu caracter personal către autoritățile guvernamentale și agenții naționale se va face numai în temeiul dispozițiilor legale în vigoare.

Vă rugăm să rețineți că toate datele pe care le furnizați în timpul unei rezervări pot face obiectul transmisie . Pentru detalii mai multe , sesizări sau date informații vă rugam sa nu ezitati sa ne contactati la numarul de telefon +43 ( 0 ) 517661000 ( la tarife locale din Austria , Lu-Du , sărbători legale de la 08:00 la 20:00 ) sau prin intermediul formularului de contact.

APIS data (Advance Passenger Information System):
În multe țări companiile aeriene au oficial obligația legală de a transmite datele privind pasagerii înainte de sosirea aeronavei în țara de destinație , în cazul în care aeroportul de destinație sau un aeroport de tranzit este situat într-o astfel de țară. Aceste dispoziții legale, includ, de regulă, transmiterea de date de identificare și documente de călătorie (pașaport , viză) ale tuturor pasagerilor de la bord. Așa cum am în mod normal, nu avem aceste date , ele trebuie să fie colectate înainte de plecare. Acest lucru se face din ce în ce mai mult prin intermediul " secțiunii ce poate fi citită automat " a documentelor de călătorie moderne . Colectarea de date servește exclusiv în scopul transmiterii directe catre autorități.

Secure Flight:
În conformitate cu reglementările Administrației de Securitate a Transportului ( TSA )aveți obligația să furnizați numele complet , data nașterii și sexul pentru Watch List screening din 49 U.S.C. secțiunea 114 din Actul de reforma pentru prevenirea terorismului din 2004 și 49. C.F.R. aliniatul 1540 și 1560.
In cazul in care nu furnizati numele complet, data nașterii și sex , vi se poate refuza transportul sau dreptul de a intra în zona de îmbarcare.
În cadrul sistemului său de documentare T.S.A. poate face schimb de date cu alte servicii de informații și organizații.
Pentru mai multe detalii despre politicile de confidențialitate TSA , sau de a verifica sistemul de înregistrări și impactul asupra vieții private , vă rugăm să consultați site-ul Web TSA la www.tsa.gov

Introducerea unei persoane de contact:
În conformitate cu Regulamentul ( UE ) nr 996/2010 (Regulamentul nr 996/2010 al Parlamentului European și al Consiliului din 20 octombrie 2010 privind investigarea și prevenirea accidentelor și incidentelor de aviație civilă și de abrogare a Directivei 94 /56 / CE) va oferim posibilitatea de a introduce numele, numărul de telefon, o persoană de contact sau adresa de e-mail pe site-ul nostru, pentru a fi contactat în caz de accident avion. Aceste date vor fi utilizate exclusiv în acest scop și să fie șterse după ultimul zbor. Vă rugăm să rețineți că aceste date nu sunt legate de rezervarea și va trebui să fie re- introduse în cazul în care modificați rezervarea.

Austrian Career Cockpit

Cu Austrian Career Cockpit puteţi aplica direct online sau puteţi cere să vi se trimită prin email oferte interesante de locuri de muncă. Pentru acest serviciu va trebui să creaţi un profil cu date personale. Datele vor fi pastrate confidenţial şi nu vor fi divulgate unei terţe părţi. Puteţi şterge profilul sau aplicarea online în orice moment. Pentru a face acest lucru, vă rugăm să trimiteţi un email la: karriere@austrian.com

Newsletter  
 
Dacă solicitaţi acest serviciu vom stoca numele dvs. şi adresa de email pentru a vă trimite informaţii în mod regulat. Vă puteţi dezabona de fiecare dată cand primiţi newsletter-ul. Dacă vă dezabonaţi, nu veţi mai primi pe viitor informaţii de la noi. Noi nu vom furniza datele dvs. altor entitati.


Divulgatea datelor unei terţe părţi 
 
Noi nu vindem datele clienţilor noştri. Dacă rezervaţi online un bilet de avion, transmitem datele din formularul de rezervare de exemplu partenerilor noştri de hotel, astfel incat să puteţi rezerva uşor şi rapid o camera de hotel. Partenerii Austrian sunt verificaţi şi îndeplinesc aceleaşi condiţii de securitate ca şi noi. 

Online Booking and Web Check-in

All personal data collected during visits on our websites will be processed in accordance with Austrian legislation valid at the time (Data Protection Act). All personal data will be encrypted before being transmitted into our booking or check-in system. If you are inactive on our website for longer than 20 minutes (online booking) or 30 minutes (web check-in), we will automatically log you out for reasons of security.

If you frequently book online, you can save your data in a profile – that way you do not need to re-enter it each time you visit. You can delete those data at any time. We will treat your details as strictly confidential and will not pass them on to third parties for commercial purposes.

Cookies

A so-called “browser cookie” is a small text file which a web server (the web server of www.austrian.com, for example) sends to your browser when you visit a website. Cookies do not present a danger for your computer in principle, as they are merely blocks of text and not executable programs. 

We use cookies to take into account the preferences of our website visitors, and optimise the way our sites are designed to meet these needs. For an overview of the browser cookies used, the function and the service providers commissioned, please click here. Up to 730 days of our cookies are stored on your device. By using this website, you are declaring that you consent to the use of data collected about you. 

You can set your browser in such a way that your consent must be gained before a cookie is used, or that the storage of cookies on your computer is refused in general. 

If the file is stored, our web server can recognise your computer. On subsequent visits, and when switching between functions requiring you to input a password, using the cookie means you can save yourself the time it takes to do so. In this way, cookies make it easier for you to use web sites requiring user inputs. Although our offers can also be used without cookies in principle, we cannot guarantee error-free behaviour.

Cookies of third parties

On some websites, content and services are integrated from other providers (e.g. Adition, Google, Facebook and Zanox) which cookies and active components can also use. We have no influence over the processing of personal data by these providers. 

We make it possible for you to exclude yourself from the aggregation and analysis of your data for online marketing purposes. To perform this exclusion, please click here. By clicking here, you will trigger the storage of a browser cookie. The exclusion is stored in this cookie. If you delete your browser cookies, you will need to perform this click again. If you visit our site via other devices or web browsers as well, you will need to carry out the exclusion again on the device in question. 

To find out more about how your data are handled by the respective providers, please see their internet sites. To delete browser cookies which have already been stored, you can open the links below to retrieve instructions for your browser: 

Use of Web Analysis Tools

Adobe Analytics

We use Adobe Analytics, in the Adobe Online Marketing Cloud, to host web data and information (‘data’). Adobe is an ASP (‘Application Service Provider’) which provides a service entitled Adobe Analytics for tracking and analysing customer websites. We use this service to analyse visits to our website, with the aim of understanding the needs of our customers and continuously improving the website and mobile app on the basis of these data. The data gathered are not connected with a specific person. Only anonymous, aggregated data are evaluated for statistical purposes during the web analysis.

To deactivate the gathering of data by Adobe Online Marketing Suite, please click here.

ClickTale

We use the analysis service ‘ClickTale’ on our website. ClickTale can log mouse clicks, mouse movements and scrolling behaviour. ClickTale then stores your form entries during the booking, enabling us to optimise the process. We use the information processed by ClickTale to continuously improve our website and design it to be more user-friendly.

To deactivate the gathering of data by ClickTale, please click here.

Collecting and Processing Personal Data

We save your personal data if you choose to share them with us for instance when registering, participating in a survey, entering a competition or placing a contract (e.g. flight trip).

Beyond that we analyze the visits on our website with the aim to better understand our customers' needs and, based on those findings, continuously improve the online platform. To this end we save the IP addresses of our visitors' Internet service providers by default. The IP address is not linked to an individual person. Within this web analysis we evaluate anonymous, aggregated data for statistical purposes only.

We use cookies to follow up on our visitors' preferences and to optimize the appearance of our websites.

Disclosure of personal data to third parties

Your personal data will only be disclosed to third parties if necessary for the completion of a contract or if you have consented to it beforehand. A consent once given can be revoked at any time.

Links to other Websites

Our website may contain links to other websites. Please note that we cannot exert any influence on other websites and therefore cannot be held responsible for the protection and confidentiality of the data you share when visiting such websites.

Verificarea operațiunilor de plată

Ne rezervăm dreptul de a verifica operațiunile de plată pentru a preveni frauda sau alte utilizări frauduloase. Prin urmare, putem folosi atât resurse interne cât și externe. Dacă există suspiciunea sau/și sunt detectate activități frauduloase, ne rezervăm dreptul de a transmite informațiile (inclusiv date personale) către alte companii afiliate grupului Lufthansa (printre altele enumerăm Austrian Airlines, Eurowings, Germanwings, Brussels Airlines, SWISS Global Air Lines AG, Edelweiss Air AG, SWISS International Air Lines AG, Miles and More GmbH) care pot analiza datele în acest scop.

Data Transmission to Foreign Authorities

The collection and transmission of personal data to government authorities and national agencies will only be done under legal provisions applicable at the time.

Please note that all data you provide during a booking may be subject to transmission. For more details, complaints or data information please feel free to contact us on telephone number +43 5 17661000 (at local rates within Austria, Mon-Sun, public holidays 08:00 a.m. to 08:00 p.m.) or via our contact forms.

Austrian Airlines
Office Park 2
P.O.Box 100
1300 Vienna Airport

APIS data (Advance Passenger Information System)

In many countries aviation companies are legally or officially obliged to transmit passenger data before the arrival of the aircraft in the country of destination, if your destination airport or a connecting airport is situated in such country. Those legal provisions as a rule include the transmission of data of identification and travelling documents (passport, visa) of all passengers aboard. As we normally do not have those data, they need to be collected until shortly before departure. This is more and more done by means of the „machine-readable section“ of modern travelling documents. The collection of data exclusively serves the purpose of direct transmission to the authorities of the country of destination. <´/p>

Secure Flight

In accordance with the regulations of the Transportation Security Administration (TSA) you are obliged to state your full name, date of birth and sex for the purpose of Watch List Screening under 49 U.S.C. section 114 of the Intelligence Reform and Terrorism Prevention Act of 2004 and 49. C.F.R. parts 1540 and 1560. If available, you may also enter your redress number. In case you do not state your full name, date of birth and sex, you may be denied transportation or the right to enter the boarding area. Within its publicized documentation system the TSA may exchange the data you provided with correctional facilities, intelligence services and other organizations. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.

Entering a contact person

In accordance with the Regulation (EU) No 996/2010 (Regulation No 996/2010 of the European Parliament and of the Council of 20 October 2010 on the investigation and prevention of accidents and incidents in civil aviation and repealing Directive 94/56/EC) we offer you the possibility to enter a contact person’s name, phone number or email address on our homepage, to be contacted in case of an aircraft accident. Those data will be solely used for such purpose and be deleted after the last flight you took. Please note that those data are not linked to your booking and will have to be re-entered in case of a change of booking.

Newsletter

We save your name and email address in order to send you regular information – if requested. To unregister from our newsletter you may click on the "unsuscribe" link at the bottom of the email or contact us at online@austrian.com.

You will not receive any further items as of then. We will not share your personal data with third parties.

Austrian Career Cockpit

Via the Austrian Career Cockpit you can send us your online application directly or request interesting job offers to be sent to you by email. For this service you will need to create a profile containing your personal data. We will treat your details in strict confidentiality and will not pass them on to third parties. You can delete your profile or your online application at any time. To do so, please send an email to karriere@austrian.com.

Data Security

We take technical and organizational safety measures to protect the data you put at our disposal against incidental or wilful manipulation, loss, deletion or unauthorized access. Our safety measures are continuously being improved following new technological developments. Data processing and transmission are done using SSL protocol (Secure Socket Layer).

Your personal data are being stored at the servers of book.austrian.com in Germany (Frankfurt).

mySelfie App

mySelfie APP was programmed for the purpose of capturing Austrian moments and statements of our employees.

The participant grants Austrian Airlines a global, transferrable and non-exclusive right of exploitation and usage to the transferred entry and content (e.g. text, photographs) until revoked. Austrian Airlines can use the pictures for external and internal communication purposes. Austrian Airlines can reject content from participants at any time.

Every participant remains personally responsible for his/her content. The participant guarantees Austrian Airlines that he or she will not submit any entries or content whose provision, publication or usage breaches applicable law or violates the rights of third parties. It is explicitly prohibited to post entries which are racist, pornographic, inhuman, offensive or transgress standards of public decency. The participant guarantees that the transferred content does not violate any rights of third parties (especially copyrights). The participant is obliged to hold free and indemnify Austrian Airlines and its employees and partners with regard to justified claims resulting from the publication of its entry or its content.

If you would like to revoke your permission, please send your picture and the revocation to public.relations@austrian.com.

Right to Information

Upon request we will inform you whether or not your personal data have been stored with us, respectively what kind of data those are. Should the information stored be false despite our efforts to maintain accuracy and currentness of data, we will correct the data upon your request.

You have the right to information on and the correction or deletion of stored personal data under the provisions of the Austrian Data Protection Act (in particular §§ 26 – 28 DSG 2000) at any time.