8.1 Free Baggage Allowance
You may carry with you a certain amount of Baggage free of charge, subject to our conditions and limitations, which are available upon request from us or which may be obtained from the Passenger Coupon, as well as from the information stated on our website.
8.2 Excess Baggage
You will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. These rates are available from us upon request.
8.3 Items Unacceptable as Baggage
8.3.1 You may not include in your Baggage:
188.8.131.52 items which are likely to endanger the aircraft, persons or property on board the aircraft, in particular those specified in the „Dangerous Goods Regulations“ of ICAO (International Civil Aviation Organization) and IATA (International Air Transport Association) and in other regulations (further information is available from us upon request);
184.108.40.206 items, the carriage of which is prohibited by the applicable laws, regulations or other orders of the state of departure, or of the state that is being flown to or over;
220.127.116.11 items, which are considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or because of being fragile or perishable, are unsuited for transport as Baggage. Information about unacceptable items is available from us upon request.
8.3.2 Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage in accordance with our conditions, whereby firearms must be unloaded with the safety catch on, as well as suitably packed. Carriage of ammunition is subject to the regulations as specified in 18.104.22.168 above.
8.3.3 Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage, at our discretion, but will not be permitted in the cabin of the aircraft.
8.3.5 In the event that any objects as described in 8.3.1 and 8.3.2 are located in your luggage, however, we are not liable for the loss of or damage to these objects, on the precondition that the loss or damage have not been caused as a consequence of grossly negligent or willful behaviour on our part.
8.4 Right to Refuse Carriage
8.4.1 We reserve the right to refuse carriage of items referred to in Article 8.3, and we may refuse further carriage of any such items discovered during transportation. We also reserve the right to refuse carriage of excess, sport-and special baggage, which has not been confirmed by Austrian Airlines on the notified legs of your journey or which has not been paid the applicable charge for. You are responsible for the further disposal of refused baggage and we don’t assume any liability for it.
8.4.2 We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or for the comfort of other passengers. Information about unacceptable items is available from us upon request.
8.4.3 We may refuse to accept Baggage for carriage if it is in our reasonable opinion not properly and securely packed. Information about packing unacceptable to us is available from us upon request.
8.5 Right of Search
For reasons of safety and security we may request that you permit a search or scan of your person, as well as a search or scan of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in the possession of or whether your Baggage contains any item described in Article 8.3 above. If you are unwilling to comply with such a request, we may refuse to carry you and your Baggage. In the event that a search or scan causes damage to your Baggage, we shall not be held liable for such damage, except for cases of intent and gross negligence.
8.6 Checked Baggage
Upon delivery to us of the Baggage that you wish to check, we will take it into our custody, and issue a Baggage Tag for each piece of your Checked Baggage.
8.6.1 Checked Baggage must have your name or other personal identification affixed to it.
8.6.2 Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety or security reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight, we will deliver it to you upon arrival to the destination, unless applicable law requires you to be present for customs clearance.
8.7 Hand Baggage
8.7.1 The maximum dimensions and weight for Unchecked Baggage are specified in the Ticket. Furthermore, it must fit under the seat in front of you or in a baggage compartment, otherwise it must be checked.
8.7.2 Objects not suitable for carriage in the hold (such as delicate musical instruments), and which do not meet the requirements of Article 8.7.1 above, will only be accepted for carriage in the cabin if you have given us notice in advance and permission has been granted by us. We will request you to pay a separate charge for this service. Information on this service is available from us upon request.
8.8 Collection and Delivery of Checked Baggage
8.8.1. You are obliged to take receipt of your luggage as soon as it is made available at the destination airport or stopover location. In the event that you do not collect the luggage within five days either of the arrival of the luggage or of the time at which you are advised of its arrival, we are permitted to collect a storage charge. The storage fee is equivalent to the fee payable at the airport in question for the storage of your Checked Baggage, up to a maximum of EUR 10.00 per day. Should your Checked Baggage not be claimed within three months after the time it is made available, we may dispose of it without any liability for subsequent damage. This exclusion of liability is only applicable to consumers where the baggage is not collected as a result of deliberate or grossly negligent actions on our part. Should there be any fees open, we will deliver your Baggage against payment of the open fees.
8.8.2 Only the bearer of the Baggage Check is entitled to delivery of the baggage. We are however not responsible for checking that the bearer of the Baggage Check is the rightful recipient of the baggage to be delivered.
8.8.3 If a person claiming Checked Baggage is unable to produce the Baggage Check, we will deliver the Baggage to such person only on the condition that we are satisfied that this is the rightful owner of the Baggage.
The carriage of your domestic animals (dogs and cats) is subject to special conditions of transportation and therefore requires our explicit acceptance. In principle Austrian Airlines only carries cats and dogs. If we agree to carry your animals, they will be carried subject to the following conditions:
8.9.1 You must ensure that your domestic animal is securely crated in an adequate receptacle with sufficient space. In addition it is required to hold valid health and vaccination certificates, entry permits as well as other documents required by countries of entry or transit. Beyond that we reserve the right to specify additional conditions and measures, which are available from us upon request. For more information please visit our website http://www.austrian.com/Info/Flying/TransportationAnimals.aspx
or call us: +43 (0)5 1766 1000
8.9.2 The weight of the animal, together with its suitable container and necessary food, is not part of the applicable free Baggage allowance, even if you do not carry any other Baggage else. You will be obliged to pay the applicable rate for excess Baggage, available from us upon request.
8.9.3 “Seeing-Eye” dogs, service dogs and emotional support dogs together with containers and food will be carried free of charge over and above the free Baggage allowance, subject to conditions specified by us. The passenger’s dependence upon an emotional support dog must be evidenced by a medical certificate. Notwithstanding any provision to the contrary, we shall not be required to accept any animals other than dogs as service animals or emotional support animals.
8.9.4 We will have no liability for any such animal not having all necessary exit, entry, health and other documents with respect to the animal’s entry into or passage through any country. Also, we shall have no liability if the animal is not properly crated during transportation and the owner of the animal must reimburse us for any fines, costs, losses or liabilities imposed or incurred as a result. You are liable for all damages which an animal, pet or service/emotional support dog might cause on board the aircraft and to others.