Kids on Tour

Travelling with children

A journey by plane is exciting – especially for our little ones. Austrian offers a variety of special services for families travelling with children throughout the entire journey.

Here we have put together some useful tips for you about flying with children. So you can better prepare for your trip and start a relaxing family vacation.

Travel Arrangements

With Children at the Airport

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Children Travelling Alone

We offer supervision service against a surcharge for...

  • children traveling alone aged between 5 and 11 years
  • youth between 12 and 18 years on parents' special request

The parents or guardians will need to...

  • book the flight and organize any necessary travel documents (passport, visa for the destination country if necessary, travel insurance, etc.).
  • provide us with the names, addresses and telephone numbers of the adults bringing the child to the airport/collecting the child from the airport when making the booking.
    Our staff only hands over the child to the person specified by you.
  • pay the fare together with a supervision charge per child travelling alone and flight.
    Please mind that in case of code share flights the operating carrier's rule is applicable.
  • fill in the Handling Advice form, print four copies and sign them.
  • meet us directly at the check-in counter.
    In Vienna we offer a special assistance counter for this purpose located in terminal "Terminal 3".

Please observe, that the accompanying person is required to remain at the airport until the child's flight has actually taken off! 

The child...

  • receives at time of check-in a small travel pouch (UM bag) for all essential documents and is taken into our custody.
  • will be accompanied by our ground staff to the aircraft and will be handed over to our flight crew.
  • is in custody of our flight attendants on board during the entire flight.
  • is met by our ground staff upon de-boarding and is handed over to the designated person as stated on the Handling Advice.
    The person must prove his/her identity.

Following charges will be levied per child and per flight

Flight Charge
Domestic (within Austria) EUR 60 or USD/CAD 90
Europe EUR 60 or USD/CAD 90
Intercontinental EUR 100 or USD/CAD 150

Examples

If your child is travelling from Vienna to London (flight within Europe) we charge EUR 60.
If your child is travelling from Graz via Vienna to London we charge EUR 120 for these two flights.

Different rates may be applicable on other carriers.

Please note: It is not possible to book a flight for children travelling alone online. Please contact our Customer Service Center at +43 5 1766 1000.

Definition

Infant *INF*

Children under 2 years of age are defined as infants or INF.

Infant discount
Infants basically pay 10 percent of the adult fare.
Please note: Country-specific (point of ticket sales), fare-specific or seasonal changes may apply.

Infants may not occupy a passenger seat on board, unless it was paid. If you are traveling with an infant and would like to have an own seat for your little darling, you may purchase a child CHD fare.

For reasons of inflight safety the number of infants is restricted to one infant per adult. The accompanying person must be over 18 years or over 16 years if travelling within the same family.

For infants turning 2 years enroute - due to safety regulations - a booked seat will be required for the remaining part of the journey.

Child *CHD*

Children between 2 an 12 years of age are defined as children or CHD.

Child discount
Children basically pay 75 percent of the adult fare.
Please note: Country-specific (point of ticket sales), fare-specific or seasonal changes may apply.

A child by definition does occupy a passenger seat.

Children under the age of 5 must always be accompanied by an adult. The accompanying person must at least be 18 years old, except she or he is a sister or brother and at least 16 years old. Children between 5 and 12 years of age must be accompanied by a person over 12 years. If this is not the case, the procedure for unaccompanied minors must apply.

For children turning 12 years enroute an adult fare applies for the entire journey.