Do you have any questions regarding claim settlement?
Our Feedback Management will be glad to assist you: www.austrian.com/feedback
Information about missing baggage
Please click here
to check the current status of your lost baggage. We kindly ask you to enter your file reference number and surname into the corresponding boxes. We will do everything possible to make sure, that you will receive your baggage soon. Thank you for your patience and understanding!
If your baggage is delayed for more than 5 days
In case we were unable to find your baggage within 5 days, please complete the Baggage Questionnaire form
(pdf) and return it to us. We kindly ask you to describe your baggage and contents of it as exactly as possible.
In case of one or more pieces have been damaged at the time of your arrival at your final destination, please report this fact immediately to the local Arrival Service Desk of Austrian Airlines, so we will be able to issue a report right away. This report will be handed out to you in printed form including a reference number. It is highly recommended to keep this report.
Please make sure to add the original receipt, the damage report , the baggage receipt and the long baggage tag when handing over the damaged luggage to the repair service. According to the receipt we will be able to calculate the current value of the luggage and in case of an irreparable damage you will receive a replacement bag based on this value.
If you are unable to provide the original receipt, we will exchange your baggage in case of an irreparable damage with a replacement bag. The evaluation of the replacement bags will be done by Austrian Airlines or on behalf of Austrian Airlines by our contractor.
Belated claim of damaged baggage or missing items
In case you detect the damage of your baggage or items missing from your baggage only after you have left the airport, we will issue a damage report for your private insurance company, under the condition that the damage is reported within seven days after your flight.
Please be aware, that if you do not have private insurance, you will have to provide proof, that your luggage was damaged while under the supervision of Austrian Airlines.
In order to issue a damage report we kindly ask you to send us the following data:
- your name and permanent address
- telephone number
- flight number and date of your trip
- ticket number
- a double-sided scanned tag or the original tag of the double sided baggage tag and the
- pictures which show the damage clearly visible
by mail to:
Austrian Airlines Central Baggage Tracing
Office Park 2, P.O. Box 100 1300 Vienna – Airport, Austria
or by e-mail to: CentralBaggage.Tracing@austrian.com
After having received this data, we will send you a report with a file reference number.
Do you have any questions about the final settlement?
You have already filed a report at your Arrival Airport, received a reference number and have questions about the settlement or compensation. Please contact us here.