Travel Alerts

Please review the information below for conditions which may affect your travel plans. Active travel policies will also appear below as needed.

For assistance, please choose from the following reservation numbers:

Before you leave for the airport, please check on our website whether your flight will depart on time: 
Current departures and arrivals

Flights to and from Tel Aviv in Israel discontinued for the next 36 hours

Due to the unclear situation at Tel Aviv's Ben Gurion airport, Austrian Airlines has decided to discontinue all flights from and to Tel Aviv for July 22 and tomorrow July 23. This affects also all flights from Lufthansa, Germanwings and Swiss.

The decision was taken as a precautionary measure, since the safety of our passengers and crews has top priority. Passengers affected by the cancellations are able to rebook or refund their flights, free of charge. In the case of a change in booking the Austrian Service Center can be contacted by phone +43 (0) 5 1766 1000 (Mon–Sun, 08:00 am-08:00 pm). Passengers, who have booked via a tour operator or travel agency are kindly asked to contact the tour operator/travel agency where the booking was made.

Austrian Airlines is in constant contact with the authorities and airport and evaluates the situation continually.

Flights to and from the Ukraine and Russia

Due to the increased security situation and the long-range closure of the airspace Austrian Airlines cancels its flights from and to Kharkiv and Dnipropetrovsk in the Ukraine until and including Wednesday, July 23, 2014. The flight program to other destinations in the Ukraine and Russia remains upright. Austrian Airlines will continue to fly widely around the eastern Ukrainian airspace. Austrian Airlines is in constant contact with the authorities and airports and evaluates the situation continually.

Due to the current security situation, Austrian Airlines offers its passengers the following opportunity to change their booking:
All tickets for Austrian scheduled flights, issued on or before July 18, 2014 for flights to or from Kharkiv and Dnipropetrowsk between July 21, 2014 and July 27, 2014 can be changed once free of charge. In case of a change in booking the new departure must take place until October 21, 2014 at the latest.
In the case of a change in booking the Austrian Service Center can be contacted by phone +43 (0) 5 1766 1000 (Mon–Sun, 08:00 am-08:00 pm). Passengers of Austrian flights, who have booked via a tour operator or travel agency are kindly asked to contact the tour operator/travel agency where the booking was made.

[last update: 20 July 2014]

Construction works on A4 highway

Due to Asfinag construction works on the A4 highway to Vienna Airport delays on the way to the airport are possible from April, 23th 2014. Therefore, please consider more time for your journey to the airport.

Temporary suspension of flights to and from Tripoli

Due to several incidents at the international airport Tripoli since March 21, 2014, which lead to the temporary closure of the airport, Austrian Airlines does not offer flights from or to Tripoli at the moment. We constantly evaluate the state of facts, but at the moment no final decision can be made. Therefore, we cannot reinstate flights from or to Tripoli yet. We are in close contact with responsible authorities and we will reevaluate the suspension based on conclusive findings.
We regret any inconvenience this may cause.