Smart Upgrade

Ce este un Smart Upgrade?

Conceptul Austrian Smart Upgrade va ofera posibilitatea de va alege pretul pentru urmatoarul zbor la Clasa Business si de a trimite o oferta. Va vom informa inainte de plecare, incepand cu 72ore si pana la 42 de ore, daca oferta dvs. a fost acceptata

On which routes is Smart Upgrade being offered?

Austrian Airlines ofera serviciul Smart Upgrade pe toate zborurile intercontinentale, cat si pe zborurile catre Amman, Astana, Baghdad, Baku, Erbil, Cairo, Tel Aviv, Tripoli si Yerevan

Who can bid for a Smart Upgrade?

In order to qualify for making a Smart Upgrade bid, you need a valid and issued Austrian Economy Class ticket for a scheduled flight operated by Austrian. Offers cannot be accepted for tickets sold in following countries: India and Japan.
You may submit your Smart Upgrade offer up to 72 hours before departure.

Fiecare pasager Economy Class poate beneficia de Smart Upgrade?

Da, in cazul in care detine un document de calatorie Austrian (numarul biletului trebui sa inceapa cu 257…).

exceptii:

  • pasagerii care calatoresc cu copii care nu au indeplinit 2 ani  
  • pasagerii care fac  parte dintr-un grup mai mare de 9 calatori  
  • rezervarile care nu sunt inca confirmate

How does a Smart Upgrade work?

  • Book your flight at austrian.com
  • At the end of the booking process there will be an automatic notification suggesting an upgrade
  • Submit your offer
  • Enter your credit card details for general verification and confirm your offer
  • You will receive an offerconfirmation by email
  • You may change or cancel your offer up to 72 hours before departure
  • After that time, all offers received will be assessed and the remaining Business Class seats available
    will be assigned. If your offer has been accepted, you will receive an email confirming your upgrade
    within 72 hours before departure.
  • You may then check-in for Austrian Business Class directly online. You will receive an information
    email regardless of whether your bid has been accepted or not.

If you have booked your flight via a travel agency, you can submit your offer directly online under “My
bookings” at austrian.com.

Does the Austrian Smart Upgrade apply to the roundtrip?

All flight legs of your booking which are suitable for a Smart Upgrade will be displayed. You decide for yourself for which flights you make an offer.

Cat ma costa sa fac o oferta?

Depunerea unei oferte este gratuita. Doar in cazul in care veti beneficia de un upgrade cardul dvs de credit se va debita cu suma oferita.

Apart from the upgrade amount displayed, will there be additional taxes or charges?

No.

What happens if an offer has been submitted, but the flight has to be changed or cancelled?

You may change or cancel your offer up to 72 hours before departure.

What happens if your upgrade has been accepted, but you have to cancel your trip?

After your offer has been accepted, the upgrade is no longer refundable.

What happens if your upgrade has been accepted, but Austrian cancels your flight?

Your upgrade remains valid if you a re-book to another Austrian flight at the same amount. Otherwise, we will refund the amount.

What happens if an offer was cancelled by mistake?

Puteti anula sau modifica oferta dvs. cu pana la 72 de ora inainte de plecare

Is the time of the bidding decisive for its ranking?

No.

You are travelling as a couple or family?

Smart Upgrade considers all passengers within a joint booking.

You are travelling with a colleague who does not want to use Smart Upgrade?

As long as you are not registered under one and the same booking number, you may submit your individual offer.

What are the benefits of the Austrian Smart Upgrade?

You receive an upgrade at an exceptional price and benefit from all amenities of the Austrian Business Class,
such as:

  • Comfort seats which can be turned into full-flat beds almost two meters in length at the push of a
    button*
  • Award-winning first class service and delicious catering by DO & CO 
  • State-of-the-art onboard entertainment with video on demand on 15 inch touch screens* 
  • Access to our worldwide Business Lounges** including meals and drinks 
  • Check-in at the Business Class counter and fast lane service** 
  • Baggage allowance for Business Class with more free allowance for checked and hand luggage. 
  • Miles & More Business Class miles (booking class “P”)


* Cabin interior of the Boeing long-haul fleet
** Is not available at all airports. Please check out more information about our worldwide lounge
offerings at austrian.com under „Info & Service”, section “Lounges worldwide”.

Can Miles & More members redeem award miles for Smart Upgrades?

No.

Will the Austrian Smart Upgrade change the conditions of your ticket?

No. All conditions remain valid and unchanged.

You ordered a DO & CO à la carte menu, but have just received a Smart Upgrade?

Up to 36 hours before departure you may cancel your menu order for free at doco.com/alacarte.