Surclassement malin

What is a Smart Upgrade?

The Austrian Smart Upgrade offers you the opportunity to determine your own price for your Business Class
upgrade by submitting a bid. We will inform you between 72 and 48 hours before departure whether or not
your Smart Upgrade has been approved.

On which routes is Smart Upgrade being offered?

Austrian offers Smart Upgrade for all Austrian long-haul flights as well as flights to Amman, Astana, Baghdad, Baku, Erbil, Cairo, Tel Aviv and Tripoli.

Qui peut faire une offre pour un surclassement Smart Upgrade?

Afin de pouvoir faire une offre pour un surclassement Smart Upgrade, vous devez être en possession d’un billet en classe économique en cours de validité émis par Austrian pour un vol régulier opéré par Austrian. Ces offres ne peuvent être acceptées pour les billets vendus dans les pays suivants: l'Inde et le Japon.
Vous pouvez soumettre votre offre Smart Upgrade jusqu'à 72 heures avant le départ

Is every Economy Class passenger eligible for getting a Smart Upgrade?

Oui, si vous êtes titulaire d'un billet Austrian (le numéro de billet doit commencer par 257 ...).

Les exceptions concernent:

  • Les passagers voyageant avec des enfants de moins de 2 ans
  • Les passagers réservés dans un dossier groupe de plus de 9 personnes
  • Les réservations en liste d’attente.

How does a Smart Upgrade work?

  • Book your flight at austrian.com
  • At the end of the booking process there will be an automatic notification suggesting an upgrade
  • Submit your offer
  • Enter your credit card details for general verification and confirm your offer
  • You will receive an offerconfirmation by email
  • You may change or cancel your offer up to 72 hours before departure
  • After that time, all offers received will be assessed and the remaining Business Class seats available
    will be assigned. If your offer has been accepted, you will receive an email confirming your upgrade
    within 72 hours before departure.
  • You may then check-in for Austrian Business Class directly online. You will receive an information
    email regardless of whether your bid has been accepted or not.

If you have booked your flight via a travel agency, you can submit your offer directly online under “My
bookings” at austrian.com.

Does the Austrian Smart Upgrade apply to the roundtrip?

All flight legs of your booking which are suitable for a Smart Upgrade will be displayed. You decide for yourself for which flights you make an offer.

How much does it cost to make a bidding offer?

The offer is free of charge. Only if you receive the upgrade, your credit card will be debited with the amount of your offer. Please note, we still need your credit card details at the time of your bidding for standard verification purposes.

Apart from the upgrade amount displayed, will there be additional taxes or charges?

No.

What happens if an offer has been submitted, but the flight has to be changed or cancelled?

You may change or cancel your offer up to 72 hours before departure.

What happens if your upgrade has been accepted, but you have to cancel your trip?

After your offer has been accepted, the upgrade is no longer refundable.

What happens if your upgrade has been accepted, but Austrian cancels your flight?

Your upgrade remains valid if you a re-book to another Austrian flight at the same amount. Otherwise, we will refund the amount.

What happens if an offer was cancelled by mistake?

Up to 72 hours before departure you may cancel, correct your offer or re-bid.

Is the time of the bidding decisive for its ranking?

No.

You are travelling as a couple or family?

Smart Upgrade considers all passengers within a joint booking.

You are travelling with a colleague who does not want to use Smart Upgrade?

As long as you are not registered under one and the same booking number, you may submit your individual offer.

What are the benefits of the Austrian Smart Upgrade?

You receive an upgrade at an exceptional price and benefit from all amenities of the Austrian Business Class,
such as:

  • Comfort seats which can be turned into full-flat beds almost two meters in length at the push of a
    button*
  • Award-winning first class service and delicious catering by DO & CO 
  • State-of-the-art onboard entertainment with video on demand on 15 inch touch screens* 
  • Access to our worldwide Business Lounges** including meals and drinks 
  • Check-in at the Business Class counter and fast lane service** 
  • Baggage allowance for Business Class with more free allowance for checked and hand luggage. 
  • Miles & More Business Class miles (booking class “P”)


* Cabin interior of the Boeing long-haul fleet
** Is not available at all airports. Please check out more information about our worldwide lounge
offerings at austrian.com under „Info & Service”, section “Lounges worldwide”.

Can Miles & More members redeem award miles for Smart Upgrades?

No.

Will the Austrian Smart Upgrade change the conditions of your ticket?

No. All conditions remain valid and unchanged.

You ordered a DO & CO à la carte menu, but have just received a Smart Upgrade?

Up to 36 hours before departure you may cancel your menu order for free at doco.com/alacarte.