Rebooking & Cancellation

What costs apply when changing a booking?

To change your booking details you pay a rebooking fee and a handling charge, depending on the type of ticket.
If you rebook in a higher booking class you will also have to pay the difference between the original fare and the new one. As a general rule, you may rebook your ticket in the same booking class or a higher one – provided there are still seats available.

Can I change the name on the ticket online?

No, name changes are not permitted.

Can I cancel my ticket online?

No, you can't cancel your ticket online. Our Internet Helpdesk team will be pleased to help you:
Mon - Sun 08:00 am - 08:00 pm
Tel. + 43 (0) 5 1766 1001

Can I change my flight destination online?

No, you cannot rebook to a different flight destination online. Our Internet Helpdesk team will be pleased to help you:
Mon - Sun 08:00 am - 08:00 pm
Tel. +43 (0) 5 1766 1061

What are the conditions to change my booking online?

You can rebook online if:

You booked your ticket online at  
  Your fare conditions allow rebooking.
  The new flight has an Austrian Airlines flight number.

What booking details can I change?

  The flight time
  The date
  The booking class of your ticket.

What are the deadlines for rebooking?

  Fully flexible ticket: up to 3 hours before departure.
  All other tickets: up to 24 hours before departure.

Cum schimb ora/data zborului meu?

Aici puteti schimba dara/sau ora zborului dvs.
Va rugam selectati o singura optiune pe zbor. Pe pagina urmatoare puteti selecta ora, data sau clasa de rezervare. Tretul afisat reprezinta diferenta intre pretul initial si noul tarif. In partea de jos a paginii se va regasi totalul de plata pentru schimbarea de rezervare (diferenta de tarif, taxa de rezervare, taxa de serviciu).

What happens to my Business Class upgrade when rebooking a flight?

In general, the rebooking conditions for the upgrade to Business Class depend on the conditions of the base Economy fare. For example, a "Light" fare for which an upgrade is purchased into Business Class, will remain non-rebookable and nonrefundable.