Flight irregularities

Cancelled or delayed Flight?

If my flight was cancelled/delayed where do I get a confirmation for my insurance?

We kindly ask you to send your request to customer.relations@austrian.com.

Please also submit the following information:
 ticket number
 flight number and flight date

How can I contact the Austrian Airlines Customer Relations Department?

Austrian Airlines
Customer Relations
P.O.Box 33
AT-1300 Vienna Airport
e-mail: customer.relations@austrian.com  
fax: +43 (0)5-1766/51002

I didn’t use my ticket – whom can I contact in order to obtain a refund?

For flights booked online on www.austrian.com: Kindly contact us here
For flights booked through our Austrian Airlines Reservations Department or at an Austrian Airlines ticket counter: Kindly contact: +43 (0)5-1766/1000
For flights booked in a travel agency: Kindly contact your travel agency
For flights booked through online travel agencies: Kindly contact the respective online travel agency

Business Class Downgrade

I had a Business Class ticket but I actually flew in Economy Class. How do I obtain a refund?

We kindly ask you to send your request to customer.relations@austrian.com. 

Please also submit the following information: 
 ticket number 
 flight number and flight date
 copy of the boarding pass

I am holding an eVoucher – how can I use it?

This voucher code can only be used for online bookings of Austrian Airlines scheduled flights on www.austrian.com.

I am holding a flight voucher (MCO) – how can I use it?

MCO flight vouchers are valid for 1 year from the date of issue. These vouchers can be used for bookings of Austrian Airlines scheduled flights via our Call Centers or via IATA travel agencies, who can issue Austrian Airlines tickets. These vouchers cannot be used for online bookings.

Lost boarding pass?

I have lost my boarding pass – how do I get a confirmation that I was on board of an Austrian Airlines flight?
We kindly ask you to send the respective flight dates along with a copy of your passport and a separate signature (either scanned to customer.relations@austrian.com or by fax to +43 (0)5-1766/51002). Please note that for data protection reasons we can send such confirmations only to the passenger directly.

My prepaid card doesn’t work – what should I do next?

We kindly ask you to contact Paylife directly: aua-support@europay.at

Where should I send my „Request for Compensation“?

We kindly ask you to send the original “Request for Compenstation” form completely and readably filled to following address:

Austrian Airlines
Customer Relations
P.O.Box 33
AT-1300 Vienna Airport

Where do I find current information about the operation of Austrian Airlines flights?

Here you can find information about departures and arrivals.
Info & Service