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Please find here an overview about all Check-in topics on the airport.

Which flights can I check in for online?

Check here if Web Check-in is possible for your flight.

How long before departure can I check in online?

You can check in online as much as 36 hours before departure. 
Here you can check our check-in deadlines.

Up to how long before departure can I check in online?

Please check out the Web Check-in times for your departure airport here.

Do I have to accept cookies to use Web Check-in?

Yes, to use Web Check-in you have to accept cookies. We exclusively use cookies – tiny files stored on your computer – to distinguish your computer from others attempting to establish a simultaneous connection. Our cookies represent no danger whatsoever to your computer.

What could be the problem if Web Check-in doesn't work for me?

Please check the data you have entered for any typing errors, and try again. If there are problems when checking in with your Miles & More number, please insert your ticketnumber or bookingcode instead.
Please check here if Web Check-in is possible for your flight.

Can I also cancel Check-in that has already taken place?

Yes, you can also check back out again online.

Can I check in my whole family at once?

Yes. If any members of the family are not shown in the Web Check-in, you can add new people using the ‘Add Passengers’ function.

Is it possible to check in with a baby?

When travelling with an infant, please use our online check-in. However, boarding passes can only be obtained from our colleagues at the check-in desks.  
Unfortunately, online-upgrades for travellers with infants are currently not available.

Can I check in an unaccompanied minor online?

Web Check-in for unaccompanied minors is possible although boarding card will be issued at the airport only – members of staff there will be happy to attend to your needs.

Can I check for another flight than that booked online?

Yes, if your paid fare allows for a rebooking without a surcharge and there are still free seats on the flight. You can rebook your flight online once using Web Check-in.

Can I check in online if I have a waitlist seat?

No, Web Check-in is only possible with a confirmed booking.

Can I check in online if I need a wheelchair?

Web Check-in is possible although boarding pass can only be obtained from our colleagues at the check-in desks – members of staff there will be happy to attend to your needs.

Can I check in online if I need special attention?

Web Check-in is possible although boarding pass can only be obtained from our colleagues at the check-in desks – members of staff there will be happy to attend to your needs.

Can I check in online if I am checkin in baggage?

Yes. Please go to the Check-in Desk at the airport in good time and check in your baggage. In this case you can print out your boarding pass only if your departure airport is in Austria or Germany.

Can I check in for transfer flights online such as Graz-Vienna-Amsterdam?

Please check here if Web Check-in is possible for your flight.

Can I check in online when travelling with a weapon?

Unfortunately Web Check-in is not possible when travelling with a weapon.

How to insert a compound name?

Please enter a compound name without spaces and without hyphen.

Will the correct Senator/HON member seat be recommended to me?

If you have not yet reserved a seat in advance with your booking, you can choose a Senator/HON seat on the seating mask with Web Check-in. Whether there are special Senator/HON seats available depends on the aircraft in use.

Can I use Web Check-in when travelling with special baggage in cabin?

Unfortunately Web check-in is not available when travelling with special baggage in the cabin (e.g. music instruments).

Can I use Web Check-in when travelling with animals?

Unfortunately Web Check-in is not available when travelling neither with a pet in cabin, nor in the cargo compartment.

Which flights can I print out my boardingpass for?

Please check here if you can print out your boarding pass for your flight.

Can I use Web Check-in on Austrian myHoliday flights?

Check-in at myholiday.austrian.com or click here 24 hours before departure until check-in deadline for all Austrian myHoliday leisure flights from Austria.

Who can use SMS Check-in?

Austrian Airlines passengers registered for SMS Check-in who have entered their Miles & More number in their booking.

Where can SMS Check-in be used?

To pull up this information, click here.

Where can I register to use SMS Check-in?

To go to online registration, click here.

How can I check if I have registered successfully?

You will be sent a confirmation SMS after you have registered.

Can I check in my family using SMS Check-in as well?

SMS Check-in only works for individuals (according to the registration).

Can I use SMS Check-in at airports where mobile boarding passes are not permitted?

Yes. To find out which routes offer the service, click here.

How does the Austrian SMS Check-in process work?

1. You register your details once, after which you can use SMS Check-in whenever you wish.
2. We send out an invitation SMS approx. 23 hours before departure.
3. Please reply to this invitation with either an ‘A’ for ‘Aisle’ or a ‘W’ for ‘Window’.
4. We then send you the link for your mobile boarding pass (if activated at the airport in question).

How do I get my boarding pass without an internet-enabled mobile phone?

You can either print your boarding pass from home with Web Check-in, or at a Check-in terminal at the airport.

If I do not receive an invitation SMS, what could be the problem?

  • You do not have an electronic ticket.
  • You are not registered to use SMS Check-in.
  • You provided incorrect data (Miles & More number, telephone number, etc.) when registering.
  • You registered too late (less than 12 hours before departure).
  • You have already checked in.
  • You have already checked in and back out again.
  • You have an onward flight, but have not yet replied to your first invitation SMS for the first flight.
  • You have a waitlisted booking.
  • You have booked a special service (wheelchair, unaccompanied minor, etc.).
  • You do not have a booking for an Austrian flight or cooperation flight.
  • You do not have a Lufthansa/LOT booking on an Austrian flight.
  • You have a booking for a route on which SMS Check-in has not been activated.

Will I need an internet-enabled mobile phone?

SMS Check-in also works without an internet-enabled mobile phone. The boarding pass can only be opened with an internet-enabled mobile phone, however.

Will my reserved seat be changed if I use SMS Check-in?

No, your reserved seat will remain unchanged.

Does SMS Check-in only work on flights operated by Austrian Airlines?

Yes, although more codeshare flights will be successively opened up to SMS Check-in.

For which flights can Mobile Check-in be used?

Here you can check if Mobile Check-in is possible for your flight: you can use it whenever Web Check-in is offered

Can I use Mobile Check-in for Austrian myHoliday flights?

No, mobile Check-in is not available for Austrian myHoliday flights.

Can guests proceed directly to the boarding gate?

If travelling with hand luggage only: yes, with a Mobile Boarding Card you can proceed directly to the gate.

What is a Mobile Boarding Card?

A Mobile Boarding Card is a Boarding Pass on a passengers' mobile phone or PDA.

What happens if I don't receive my Mobile Bording Card?

You can always get a Boarding Pass at the Check-in desk or Self Check-in Kiosk.

Can I drop baggage while travelling with a Mobile Boarding Card?

Yes, baggage can be checked-in easily at the drop-off counters.

What happens if my mobile phone is not working?

You can always get a Boarding Pass at the Check-in desk or Self Check-in Kiosk.

What does a Mobile Boarding Card look like?

A Mobile Boarding Card consists of a 2D Barcode and further flight details.

What can I do if the Mobile Boarding Card has been accidentally deleted?

You can always get a Boarding Pass at the Check-in desk or Self Check-in Kiosk.

What are the general technical prerequisites to receive a Mobile Boarding Pass?

You will be sent an SMS to your mobile telephone or PDA containing a link.
Please note you may have to pay to download the Austrian Airlines Boarding Pass. Please check your tariff or contact your mobile provider for more details.

How to download application from my iPhone?

1. From your iPhone's home screen, tap the "App Store" logo
2. Tap the Search tab within the App Store
3. In the Search box, type "Austrian Airlines”, then tap "Search"
4. Select Austrian Airlines from the results list
5. Tap the "Free" button, the button will change to an "Install" button
6. Tap the "Install" button
7. Enter your Apple ID and password when prompted, then tap "OK"
8. The Austrian Airlines App will then download and install automatically on your iPhone

How to download the iPhone application from my Mac or PC

1. Launch iTunes* and download the Austrian Airlines iPhone App
2. Click “Get App”
3. Enter your Apple ID and password when prompted, then click “Get”
4. The App will download to your iTunes.
5. Once the download is complete, sync your iPhone to install the App on your iPhone.

*Don’t have iTunes? Download iTunes.

How do I get an invoice for my ticket?

You´ll get your original invoice (Passenger Receipt) with the following link: https://checkin.austrian.com/webcki2/spring/receipttool?execution=e1s1  
Additionally you have the possibility to print your invoice during Web Check-in,
if you haven´t alraedy used the above link.