Check-in & Mobile Services

Please find here an overview about all Check-in topics on the airport.

Which flights can I check in for online?

Check here if Web Check-in is possible for your flight.

How long before departure can I check in online?

You can check in online as much as 36 hours before departure. 
Here you can check our check-in deadlines.

Up to how long before departure can I check in online?

Please check out the Web Check-in times for your departure airport here.

Do I have to accept cookies to use Web Check-in?

Yes, to use Web Check-in you have to accept cookies. We exclusively use cookies – tiny files stored on your computer – to distinguish your computer from others attempting to establish a simultaneous connection. Our cookies represent no danger whatsoever to your computer.

What could be the problem if Web Check-in doesn't work for me?

Please check the data you have entered for any typing errors, and try again. If there are problems when checking in with your Miles & More number, please insert your ticketnumber or bookingcode instead.
Please check here if Web Check-in is possible for your flight.

Can I also cancel Check-in that has already taken place?

Yes, you can also check back out again online.

Can I check in my whole family at once?

Yes. If any members of the family are not shown in the Web Check-in, you can add new people using the ‘Add Passengers’ function.

Is it possible to check in with a baby?

When travelling with an infant, please use our online check-in. However, boarding passes can only be obtained from our colleagues at the check-in desks.  
Unfortunately, online-upgrades for travellers with infants are currently not available.

Can I check in an unaccompanied minor online?

Web Check-in for unaccompanied minors is possible although boarding card will be issued at the airport only – members of staff there will be happy to attend to your needs.

Can I check for another flight than that booked online?

Yes, if your paid fare allows for a rebooking without a surcharge and there are still free seats on the flight. You can rebook your flight online once using Web Check-in.

Can I check in online if I have a waitlist seat?

No, Web Check-in is only possible with a confirmed booking.

Can I check in online if I need a wheelchair?

Web Check-in is possible although boarding pass can only be obtained from our colleagues at the check-in desks – members of staff there will be happy to attend to your needs.

Can I check in online if I need special attention?

Web Check-in is possible although boarding pass can only be obtained from our colleagues at the check-in desks – members of staff there will be happy to attend to your needs.

Can I check in online if I am checkin in baggage?

Yes. Please go to the Check-in Desk at the airport in good time and check in your baggage. In this case you can print out your boarding pass only if your departure airport is in Austria or Germany.

Can I check in for transfer flights online such as Graz-Vienna-Amsterdam?

Please check here if Web Check-in is possible for your flight.

Can I check in online when travelling with a weapon?

Unfortunately Web Check-in is not possible when travelling with a weapon.

How to insert a compound name?

Please enter a compound name without spaces and without hyphen.

Will the correct Senator/HON member seat be recommended to me?

If you have not yet reserved a seat in advance with your booking, you can choose a Senator/HON seat on the seating mask with Web Check-in. Whether there are special Senator/HON seats available depends on the aircraft in use.

Can I use Web Check-in when travelling with special baggage in cabin?

Unfortunately Web check-in is not available when travelling with special baggage in the cabin (e.g. music instruments).

Can I use Web Check-in when travelling with animals?

Unfortunately Web Check-in is not available when travelling neither with a pet in cabin, nor in the cargo compartment.

Which flights can I print out my boardingpass for?

Please check here if you can print out your boarding pass for your flight.

Can I use Web Check-in on Austrian myHoliday flights?

Check-in at myholiday.austrian.com or click here 24 hours before departure until check-in deadline for all Austrian myHoliday leisure flights from Austria.

For which flights can Mobile Check-in be used?

Here you can check if Mobile Check-in is possible for your flight: you can use it whenever Web Check-in is offered

Can I use Mobile Check-in for Austrian myHoliday flights?

No, mobile Check-in is not available for Austrian myHoliday flights.

Can guests proceed directly to the boarding gate?

If travelling with hand luggage only: yes, with a Mobile Boarding Card you can proceed directly to the gate.

What is a Mobile Boarding Card?

A Mobile Boarding Card is a Boarding Pass on a passengers' mobile phone or PDA.

What happens if I don't receive my Mobile Bording Card?

You can always get a Boarding Pass at the Check-in desk or Self Check-in Kiosk.

Can I drop baggage while travelling with a Mobile Boarding Card?

Yes, baggage can be checked-in easily at the drop-off counters.

What happens if my mobile phone is not working?

You can always get a Boarding Pass at the Check-in desk or Self Check-in Kiosk.

What does a Mobile Boarding Card look like?

A Mobile Boarding Card consists of a 2D Barcode and further flight details.

What can I do if the Mobile Boarding Card has been accidentally deleted?

You can always get a Boarding Pass at the Check-in desk or Self Check-in Kiosk.

What are the general technical prerequisites to receive a Mobile Boarding Pass?

You will be sent an SMS to your mobile telephone or PDA containing a link.
Please note you may have to pay to download the Austrian Airlines Boarding Pass. Please check your tariff or contact your mobile provider for more details.

How do I get an invoice for my ticket?

You´ll get your original invoice (Passenger Receipt) with the following link: http://www.austrian.com/receipt

Additionally you have the possibility to print your invoice during Web Check-in, if you haven´t alraedy used the above link.