Booking

Why should I book online?

Here are just some of the benefits at a glance.

How do I set up a user profile for austrian.com?

Subscribe here for free to use these advantages:

  • Save profile data
  • Select forms of payment
  • Save data of frequently flying passengers
  • Save templates for routes
  • Booking overview
  • Cancel or change bookings
  • Buy Abos tickets
  • Booking administration

Is it possible to book frequent-traveller free tickets online?

Yes, this is possible. Please go here to the Miles and More Austria Website

Do I receive a booking acknowledgement after competing a booking?

After completing the booking you will see a booking confirmation on your screen and a confirmation has been sent to you by E-Mail.

What security measures have been taken for my personal data?

All personal data are highly secured. For more information click here.

Which browser is required for a problem-free booking online?

The Austrian Airlines booking page functions with all current browsers. However, we recommend using Internet Explorer 7.0 or higher or Mozilla 3.0.

Would you like to name a contact person with your booking?

Please enter the name and telephone number or e-mail address of the person you wish to be notified in case of an accident.
According to EU regulation (No 996/2010 ) this data will only be stored for the purpose of given booking and will be deleted upon your return from the journey. Please note: These data are not linked to your booking – please give the data again if you decide to rebook your flight.
 
Here you can name a contact person.

How to book an "open" return flight?

You can book an "open" return flight by booking an unrestrited Business Class fare, select any return date and change this date free of charge upon your wishes.

How can I book multi-segment flights or 'open jaw' flights online?

You can book a multi-segment journey on our startpage. Please click "More search options | open jaw" on startpage or "Book" tab and select "More flights / Multi-segment journey".

When will the payment be debited from my credit card account?

The payment will be debited when issuing the ticket.

What is the latest date a ticket can be booked online prior to departure?

Depending on country of origin, you can book online between 72 hours until 3 hours before departure as long as the rules of chosen fare allow this.

How can I buy vouchers?

Austrian Airlines flight vouchers are only available for purchase online. Payment is made by credit card.
A maximum of 10 vouchers can be purchased.
Visit www.austrianvoucher.com/en  to purchase a voucher.

How can I redeem a voucher?

Enter the voucher code on the first page of the booking process (flight search) in the last field entitled "Voucher". The value will be automatically deducted from the total price. Only one voucher can be redeemed per booking.

What happens if the price of flight is less than the value of the voucher?

If the value of the voucher is more than the price of the booking, it is possible to credit the remainder towards a future booking.
The difference of the voucher ist not paid out cash. Unused vouchers cannot be redeemed in cash. Resale is not permitted. (only valid for vouchers beginning with REM)

Are vouchers valid for all flights?

Vouchers are only valid for flights with an Austrian flight number. These are flights operated by the Austrian Airlines Group and Austrian Airlines codeshare flights operated by a partner airline. The vouchers are not valid for holiday charter flights offered by Austrian myHoliday, open-jaw flights as well as for flights of Star Alliance partners without an Austrian Airlines flight number.

Will I get the value of the voucher back if I cancel the flight?

If the booking is cancelled, the voucher will be deemed as used and will not be reimbursed. The value of the voucher will not be reimbursed in the case of refunds.

In what currencies are the vouchers available?

You can buy vouchers in the currencies EUR, USD, CHF, GBP, DKK, SEK, NOK and RUB in the given denominations.

Want to redeem your Austrian myHoliday voucher?

If so, then please enter your voucher code in the field provided in the booking process (Step 2).

Campaign Voucher:

• This voucher is published as part of a campaign of Austrian myHoliday
• No more than one campaign voucher may be redeemed for each booking process
• Campaign voucher can, however, be combined with as many personal vouchers as you wish (see definition of personal vouchers)
• A maximum of 7 passengers per booking can be booked at the same time
• The reduction applies to the entire booking process and the total amount, including taxes
• Campaign vouchers may only be redeemed, without exception, on bookings made via www.austrian.com/myholiday  
• Valid on all Austrian myHoliday own sales routes available at www.austrian.com/myholiday that can be viewed by going to Schedule and using the aircraft marked in red
• In the event that a booking made with campaign vouchers is cancelled, the balance already paid (price of flight minus the value of the voucher) will be refunded onto the credit card of the client minus any cancellation charges
• Cancellation charges are always calculated using the original flight price
• For further details of cancellation charges, please see our General Terms and Conditions of Carriage.
• Vouchers will not be redeemed in cash
• The resale of the vouchers is not permitted
• Campaign vouchers could be subject to certain restrictions such as booking period, travel period, destinations, etc.
• Please see the relevant communications for details of any restrictions.
• In the event that misuse is suspected, Austrian myHoliday reserves the right to block the voucher subsequently
• The General Terms and Conditions of Carriage of Austrian myHoliday apply to flight bookings made with a Austrian myHoliday Voucher

Personal Voucher:

• The voucher consists of an eight-digit alphanumeric code that only you will have been sent
• Please take good care of this code and ensure it is not misused by third parties.
• A maximum of 7 passengers per booking can be booked at the same time
• The voucher is redeemed for the total booking process, while you can use as many personal vouchers as you wish
• The voucher may also be combined with a single campaign voucher per booking process
• In the event that the value of the voucher exceeds the invoice amount, a new voucher is automatically issued for the balance
• Vouchers may only be redeemed, without exception, on bookings made via www.austrian.com/myHoliday  
• Valid on all Austrian myHoliday own sales routes available at www.austrian.com/myHoliday that can be viewed by going to Schedule and using the aircraft marked in red
• In the event that a booking made with vouchers is cancelled, the balance already paid by credit card (minus the value of the voucher) will be refunded onto the credit card of the client minus any cancellation charges
• The (original) value of the voucher will be refunded by issuing a new voucher for the same amount
• Cancellation charges are always calculated using the original flight price (without the value of the voucher being deducted)
• For further details of cancellation charges, please see our General Terms and Conditions of Carriage.
• Vouchers will not be redeemed in cash
• The resale of the vouchers is not permitted
• In the event that misuse is suspected, Austrian myHoliday reserves the right to block the voucher subsequently
• The General Terms and Conditions of Carriage of Austrian myHoliday apply to flight bookings made with a Austrian myHoliday Voucher