Cookie 政策
Cookies 帮助我们提供我们的服务。通过使用我们的服务,您同意我们使用 cookies。
查看详情
接受并关闭

行李

此处提供了关于行李规定的所有重要信息。

My baggage has been missing for more than 45 days – what do I need to do?

In case we were unable to trace your luggage within 45 days we kindly ask you to contact our feedback team

Austrian Airlines
Feedback Management
P.O.Box 33
1300 Vienna Airport
Austria
www.austrian.com/feedback 
Fax: +43 5 1766 51002

What do I need to do if my baggage is missing for more than 5 days?

In case we were unable to trace your baggage within 5 days we kindly ask you to fill in the "Baggage Questionnaire" form and send it to vielzos@austrian.com.

Please note: It is very important for our further tracking process that you provide a detailed list of the contents of your lost bag.

谁需要对手提行李负责吗?

一般而言,您需自己负责手提行李和个人随身物品。航空公司会承担法律规定的责任。我们强烈建议您申请行李保险。

如果我在抵达时发现行李受损,该怎么办?

如果您在到达最终目的地时发现一件或多件行李受损,请立即向当地的奥地利航空到达服务台报告相应情况,以便我们当场签发报告。我们会将此报告打印给您,其中含有参考号。请务必妥善保管。

请务必向维修服务台上交收据原件和受损报告。根据收据,我们将能够计算行李的现值,如果损失不可挽回,您将获得价值相当的替换行李。

如果您无法提供收据原件且发生不可挽回的损失,我们将用替换行李交换您的行李。奥地利航空或者代表奥地利航空的承包商将评估替换行李的价值。

What if I find out my luggage has been damaged or items are missing after having left the airport?

In case you detect the damage of your baggage or items missing from your baggage only after you have left the airport, we will be pleased to issue a damage report for your private insurance company, under the condition that the damage is reported within seven days after your flight.

Please be aware, that if you do not have a private insurance, the proof, that your luggage was damaged while being under the supervision of Austrian Airlines will have to be given by you.
In order to issue a damage report we kindly ask you to send us the following data:
name
permanent address
telephone number
flight number and date of your trip
ticket number
a both side scanned tag or the original tag of the double sided baggage tag and the baggage receipt
picture(s) which show the damage clearly visible
age and purchase price of your baggage
a short description of the damage

Please send this information

by mail to:
Austrian Airlines Central Baggage Tracing
Office Park 2, P.O. Box 100
1300 Vienna – Airport
Austria

or

by e-mail to:
 
CentralBaggage.Tracing@austrian.com

After having received this data, we will send you a report with a file reference number.

要索取维修费用赔偿,需要提供哪些文件?

要索取受损箱包的维修费用赔偿,请您向我们发送以下文件:

 受损报告原件
 原箱包标签
 箱包维修收据原件
 银行帐户详情,包括 IBAN 和 BIC

请发送文件至:

奥地利航空
反馈管理
P.O.Box 33
AT-1300 Vienna Airport

How can I be compensated for a damaged bag which cannot be repaired?

In case your baggage cannot be repaired we kindly ask you to send us following documents:
original damage report
original bag tag
confirmation issued by a specialized dealer that your bag cannot be repaired
original receipt of the damaged bag or confirmation about age and purchase price of your damaged bag issued by a specialized dealer
bank account details incl. IBAN and BIC

Please send all documents to our Feedback Management Team, which will do the reimbursement according to the current value of your damaged baggage.

Our adress:
Austrian Airlines
Feedback Management
P.O.Box 33
1300 Vienna Airport
Austria

I was charged for my excess baggage on my inbound flight, on my outbound flight I didn’t have to pay for the excess baggage. Why?

We would like to inform you that the free baggage allowance is mentioned on the Passenger Receipt of your ticket. If we check-in more luggage free of charge on occasion it doesn’t mean that you are automatically entitled to check-in more baggage on your future flights as well. Excess baggage basically has to be charged.

我在航班上遗落了物品。我现在应该联系谁?

如果您在航班上遗落了物品,则需要联系到达机场的失物招领处或遗失物品处理部门。请注意,如果机上遗落的物品丢失,我们概不负责。

Do you have any questions regarding claim settlement?

Our Feedback Management will be glad to assist you: www.austrian.com/feedback  

您对最终解决方案有疑问吗?

您已向到达机场提交报告、已收到参考编号,但是对解决方案或赔偿有疑问? 请点击此处联系我们。