In case you detect the damage of your baggage or items missing from your baggage only after you have left the airport, we will be pleased to issue a damage report for your private insurance company, under the condition that the damage is reported within seven days after your flight.
Please be aware, that if you do not have a private insurance, the proof, that your luggage was damaged while being under the supervision of Austrian Airlines will have to be given by you.
In order to issue a damage report we kindly ask you to send us the following data:
- Your permanent address
- Telephone number
- Flight number and date of your trip
- Ticket number
- A both side scanned tag or the original tag of the double sided baggage tag and the baggage receipt
- Pictures which show the damage clearly visible
By mail to:
Austrian Airlines Central Baggage Tracing
Office Park 2, P.O. Box 100
1300 Vienna – Airport, Austria
Or by e-mail to:
After having received this data, we will send you a report with a file reference number.