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Top Questions

What costs apply when changing a booking?

To change your booking details you pay a rebooking fee and a handling charge, depending on the type of ticket. If you rebook in a higher booking class you will also have to pay the difference between the original fare and the new one. As a general rule, you may rebook your ticket in the same booking class or a higher one – provided there are still seats available.

What are the conditions to change my booking online?

You can rebook online if...
  • ...you booked your ticket online at www.austrian.com.
  • ...your fare conditions allow rebooking.
  • ...the new flight has an Austrian Airlines flight number.
What booking details can I change? 
  • the flight time
  • the date
  • the booking class of your ticket
What are the deadlines for rebooking? 
  • fully flexible ticket up to 3 hours before departure
  • all other tickets up to 24 hours before departure

What do I need to do if my baggage is missing for more than 5 days?

In case we were unable to trace your baggage within 5 days we kindly ask you to fill in the "Baggage Questionnaire" form and send it to vielzos@austrian.com.

Please note: It is very important for our further tracking process that you provide a detailed list of the contents of your lost bag.

What could be the problem if web check-in doesn't work for me?

Please check the data you have entered for any typing errors, and try again. If there are problems when checking in with your Miles & More number, please insert your ticketnumber or bookingcode instead.
Please check here if web check-in is possible for your flight.

How long before departure can I check in online?

You can check in online as much as 47 hours before departure. 
Here you can check our check-in deadlines.

Up to how long before departure can I check in online?

Please check out the Web Check-in times for your departure airport here.

Do I receive a booking acknowledgement after competing a booking?

After completing the booking you will see a booking confirmation on your screen and a confirmation has been sent to you by e-mail.