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Top10

What costs apply when changing a booking?

To change your booking details you pay a rebooking fee and a handling charge, depending on the type of ticket. If you rebook in a higher booking class you will also have to pay the difference between the original fare and the new one. As a general rule, you may rebook your ticket in the same booking class or a higher one – provided there are still seats available.

What are the conditions to change my booking online?

You can rebook online if:

You booked your ticket online at www.austrian.com  
  Your fare conditions allow rebooking.
  The new flight has an Austrian Airlines flight number.

What booking details can I change?

  The flight time
  The date
  The booking class of your ticket.

What are the deadlines for rebooking?

  Fully flexible ticket: up to 3 hours before departure.
  All other tickets: up to 24 hours before departure.

What should I do in case my baggage is lost for more than 5 days already?

In case we were unable to trace your baggage within 5 days we kindly ask you to fill in the Baggage Questionnaire form and send it to vielzos@austrian.com. It is of very important for our further tracing process, that you provide a detailed list of the contents of your lost bag.

What could be the problem if Web Check-in doesn't work for me?

Please check the data you have entered for any typing errors, and try again. If there are problems when checking in with your Miles & More number, please insert your ticketnumber or bookingcode instead.
Please check here if Web Check-in is possible for your flight.

How long before departure can I check in online?

You can check in online as much as 47 hours before departure. 
Here you can check our check-in deadlines.