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Airport check-in

Vienna International Airport

Self service check-in kiosk
Avoid unnecessary waiting and use our self service kiosks to check-in and print your boarding pass. All you need is your 6-character booking reference or any form of identification (e.g. credit/debit card or passport). The kiosks offer flexibility with rebookings and waitlists. You may select adjacent seats for up to 3 passengers travelling together.

Travelling with hand baggage only: After receiving your boarding pass at the check-in kiosk you may walk straight through security.

Travelling with luggage: Once you have picked out your boarding pass at the kiosk you may simply hand in your baggage at our designated "baggage drop-off" counters.

In these cases you might have to check in at the check-in counter:

  • if you are travelling in a group of more than 9 people
  • if your child is travelling alone

Check-in counter
A specially marked check-in area will ensure our Business Class guests a fast and convenient check-in process. Our Economy Class guests may use our designated "baggage drop-off" counters after collecting the boarding pass from a check-in kiosks. In any case our ground personnel will be pleased to assist you.

A specially marked check-in area will ensure our Business Class guests a fast and convenient check-in process. Our Economy Class guests may use our designated "baggage drop-off" counters after collecting the boarding pass from a check-in kiosks. In any case our ground personnel will be pleased to assist you.

We recommend to use the Austrian web check-in in order to save valuable time at the airport. Please observe the check-in deadlines.

Late night check-in
gives you the opportunity to check-in your luggage on the previous day. Opening hours for "baggage drop-off" at Vienna International Airport are 14:00-16:00 and 20:00-22:00

Priority check-in zone:
Our most loyal frequent flyers – HON Circle Members and Senators – will find an exclusive check-in area at Vienna Airport. This area is also available for all Star Alliance Gold Card holders.

All passengers with reduced mobility may use our "Special Assistance" counter for check-in.

Provincial Airports in Austria

Airport check-in
As of June 2014 the staff at the check-in counters will have extended responsibilities and will be the primary point of contact for our passengers. In addition to the usual check-in service, extra services such as sports equipment and excess baggage can be paid directly at the check-in counter by credit card. This one-stop shop concept saves time and effort, and our passengers can get to their planes more quickly.

Late night check-in gives you the opportunity to check-in your luggage on the previous day.

Opening Hours for baggage drop-off
Airport Days Opening Hours Please note:
Graz daily 19:00-21:00  
Linz daily 20:00.22:00 for myHoliday flights only
Klagenfurt Sun-Fri 19:00-20:30  
Salzburg daily 07:30-21:00  
Innsbruck daily 05:00-10:00
13:00-18:00
for scheduled flights only
Fri-Sun 15:00-17:00 May-October
for myHoliday flights only


Airport Ticket Desk
As of June 2014 our staff in the Austrian Service Centre will take care of customers wanting to buy a ticket, or change or cancel their booking directly at the airport. The Service Centre can be reached at +43 5 1766 1000 Monday to Sunday from 08:00-20:00. Moreover, our customers have direct, free access to our experts by means of the new, red Austrian telephones at the Service Point, the new on-site telephone service area.