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Airport Check-in

A man is making use of our self baggage drop-off service

Vienna International Airport

Self service check-in kiosk
Avoid unnecessary waiting and use our self service kiosks to check in and print your boarding pass. All you need is your 6-character booking reference or any form of identification (e.g. credit/debit card or passport). The kiosks offer flexibility with rebookings and waitlists. You may select adjacent seats for up to 3 passengers travelling together.

Travelling with hand baggage only:
After receiving your boarding pass at the check-in kiosk you may walk straight through security.

Travelling with luggage:
Once you have picked out your boarding pass at the kiosk you may simply hand in your baggage at our designated "Baggage Drop off" counters.

In these cases you might have to check in at the check-in counter:

  • If you are travelling in a group of more than 9 people
  • If your child is travelling alone


Check-in counter
A specially marked check-in area will ensure our Business Class guests a fast and convenient check-in process. Our Economy Class guests may use our designated "Baggage Drop off" counters after collecting the boarding pass from a check-in kiosks. In any case our ground personnel will be pleased to assist you.

A specially marked check-in area will ensure our Business Class guests a fast and convenient check-in process. Our Economy Class guests may use our designated "Baggage Drop off" counters after collecting the boarding pass from a check-in kiosks. In any case our ground personnel will be pleased to assist you.

We recommend to use the Austrian Web Check-in in order to save valuable time at the airport.
Please observe the check-in deadlines.


Late night check-in
gives you the opportunity to check-in your luggage on the previous day.
These are the opening hours for "Baggage Drop off" at

Vienna International Airport: 2.00pm - 4.00pm and 8.00pm - 10.00pm


Priority check-in zone
Our most loyal frequent flyers – HON Circle Members and Senators – will find an exclusive check-in area at Vienna Airport. This area is also available for all Star Alliance Gold Card holders.


Special Assistance Counter
All passengers with reduced mobility may use our "Special Assistance" counter for check-in.

Provincial Airports in Austria

Airport Check-in
As of June 2014 the staff at the check-in counters will have extended responsibilities and will be the primary point of contact for our passengers. In addition to the usual check-in service, extra services such as sports equipment and excess baggage can be paid directly at the check-in counter by credit card. This one-stop shop concept saves time and effort, and our passengers can get to their planes more quickly.

Late night check-in
gives you the opportunity to check-in your luggage on the previous day.These are the opening hours for "Baggage Drop-off" at
 
Opening hours for "Baggage Drop-off" at our domestic airports
Opening hours Overview
Airport  Days  Opening hours Remark
 Graz:  Daily  7.00 - 9.00 pm
 Linz:  Daily  8.00 - 10.00 pm  for myHoliday flights only
 Klagenfurt:  Sun-Fri  7.00 - 8.30 pm
 Salzburg:  Daily  7.30 - 9.00 pm
 Innsbruck:  Daily  5.00 - 10.00 am
 1.00 - 6.00 pm
 for scheduled flights only
 Innsbruck:  Fri-Sun  3.00 - 5.00 pm  May through October
 for myHoliday flights only

Airport Ticket Desk
As of June 2014 our staff in the Austrian Service Centre will take care of customers wanting to buy a ticket, or change or cancel their booking directly at the airport. The Service Centre can be reached at +43 (0)5 1766 1000 Monday to Sunday from 8 a.m. to 8 p.m. Moreover, our customers have direct, free access to our experts by means of the new, red Austrian telephones at the Service Point, the new on-site telephone service area.