Smart Upgrade

Your Best Way to Austrian Business Class at a Bargain Price

You have already an Austrian Economy Class ticket, but would like to enjoy all the amenities of Business Class? Smart Upgrade makes it possible!
And the good thing is: You decide how much you are willing to pay for your upgrade!

Make us an offer and we'll let you know within 72 hours before your scheduled departure whether or not your suggested upgrade amount has been accepted for an upgrade.

With a little luck we may welcome you soon on board of the Austrian Business Class.

Smart Upgrade is available on all Austrian scheduled flights. All you need in order to make an offer is a valid an issued Austrian Economy Ticket.

How to Access Smart Upgrade:
You will be invited to make your offer for Smart Upgrade at the end of the booking process on our website. You may always re-access your booking by entering your last name and booking code under "Manage my bookings" at austrian.com and submit your upgrade request at a later stage. This also applies to bookings via travel agencies or other platforms. 

Let's get started:

Need to book your ticket first?

You already got your ticket?

Please note: In order to qualify for making a Smart Upgrade offer, your Economy Class ticket must be issued no later than 72 hours before departure.

Long-haul Flights

Your Benefits on our Long-haul Flights
comfort seats that can be turned into full-flat beds at the push of a button
award-winning First Class service and delicious catering by DO & CO
up-to-date onboard entertainment with video on demand on 15 inch touch screens
check-in at the Business Class counter
luggage provisions of Business Class with higher allowances for checked and hand luggage
baggage priority handling
fast lane service
access to our worldwide Business Lounges including meals and drinks
Miles & More Business Class miles for booking class "P"

Medium-haul Flights

Your Benefits on our Medium-haul Flights
for your personal comfort: the seat next to you remains vacant
Gourmet Entertainment: Multi-course gourmet menus and culinary delicacies from DO & CO
selection of newspapers and latest international magazines on board
access to our worldwide Business Class Lounges including meals and drinks
check-in at the Business Class Counter
fast lane service
luggage provisions of Business Class with higher allowances for checked and hand luggage
priority baggage handling
Miles & More Business Class miles for booking class "P"

Short-haul Flights

Your Benefits on our Short-haul Flights
for your personal comfort: the seat next to you remains vacant
Gourmet Entertainment: Adjusted to the time of day we offer small hot menus of DO & CO
selection of newspapers and latest international magazines on board
access to our worldwide Business Class Lounges including meals and drinks
check-in at the Business Class Counter
fast lane service
luggage provisions of Business Class with higher allowances for checked and hand luggage
priority baggage handling
Miles & More Business Class miles for booking class "P"

Smart Upgrade in a Few Steps

Smart Upgrade in a Few Steps
1. Make sure you have a valid and issued Austrian Economy Class ticket.
2. Enter Smart Upgrade and select the flight on which you would like to make an offer.
3. Place your desired upgrade amount with the regulator and click to "continue".
4. Enter your credit card details. Your credit card will not be charged until your upgrade is approved.
5. Review your upgrade details and your personal data.
6. Submit your offer for Smart Upgrade.
7. You will receive an email confirmation shortly after.


Taking account of the booking situation on your flight we will notify you as of 72 hours prior to your scheduled departure if your offer has been accepted or not. Until then, you may change your offer as often as you want or even cancel it at no charge. After that, your offer shall be binding. In case your upgrade should not be confirmed, you will keep your initial seat as booked.

Please note: There are exceptions for passengers who purchased their ticket in Japan. Please see below.

How Smart Upgrade Works

This is a video placeholder.
Please close the edit mode to see whether the video is loading or not.

Exceptions

Smart Upgrade in JAPAN: The upgrade amount for tickets sold in Japan (point of sales) is a fixed value and cannot be changed by the customer. The fixed amount payable for such an upgrade is JPY 80000 per flight direction. The registration is limited to the routes Tokyo-Vienna and Vienna-Tokyo only.

Smart Upgrade in INDIA: Due local legal regulations offers cannot be accepted for tickets sold in India. For this reason Austrian Airlines does not offer Smart Upgrade in India.