Taxes, fees & carrier charges

• Domestic travel
  The U.S. Government requires Austrian Airlines to collect the following taxes and fees in addition to our advertised fare for travel within the United States. A segment is defined as one takeoff and landing.
  • $3.70 per flight segment, per passenger (U.S. domestic segment tax)
  • $2.50 per flight segment, per passenger (September 11th security fee)
  • $3 to $18 per passenger (Local airports assess Passenger Facility Charges --PFCs-- this amount varies by airport)
  • $8.20 per flight segment, per passenger on certain segments beginning or ending in Alaska or Hawaii.
  
• International travel
  The U.S. and foreign governments charge additional taxes and fees for international travel. International fares do not include government-imposed taxes/fees. Taxes and fees are subject to change at the discretion of each country’s government and may be adjusted for inflation and/or currency fluctuation. You may be required to pay taxes or fees not already collected.
  

Infants who turn two during the journey will require their own seat, a child fare will be charged for the whole journey. On Austrian Airlines long-haul flights special baby cots are available. Please be aware that the number of seats with cots is limited. The bassinets are suitable for babies up to 14 kg and up to 83 cm in length and are provided free of charge.

An airline ticket is a contractual and legal document and is therefore the responsibility of the passenger. Should the ticket be lost through unfortunate circumstances, it will be settled on a case by case basis whether a replacement document can be issued or whether it is necessary to purchase another ticket.

Lost tickets - $100.00 (per ticket) 

You will have received only electronic tickets for all your Austrian Airlines flights. Paper tickets are now only used as an exception.

Paper Tickets - $50.00 (per ticket)

Animals are not included in the baggage allowance, and are counted as excess baggage.

For tickets issued from June 01,2011 the Piece Concept is used. The amount charged therefore depends on the size of the cage. You will find detailed information on how excess baggage charges are calculated here:

Purchasing your ticket
When purchasing your ticket through Austrian Airlines' Customer Service Center or a travel agency certain ticket service charges may apply.

Information on Other Ticket Service Charges

The following Ticket Service Charges apply for these services:

• Reservation or reissue by Austrian $ 20
• Reissue for paper ticket only $ 50
• Ticket Replacement (lost/stolen/damaged document) $100
• Arranging a Pre-Paid Ticket (Charged per Passenger) $ 75
• Refund $ 100
• Excess baggage ticket issuance $ 15
  
  

We offer supervision service against a surcharge for children traveling alone aged between 5 and 11 years and youth between 12 and 18 years on parents' special request.

The parents or guardians will need to…

• book the flight and organize any necessary travel documents (passport, visa for the destination country if necessary, travel insurance, etc.).
• provide us with the names, addresses and telephone numbers of the adults bringing the child to the airport/collecting the child from the airport when making the booking. Our staff only hands over the child to the person specified by you.
• pay the fare together with a supervision charge per child travelling alone and flight. Please mind that in case of code share flights the operating carrier's rule is applicable.
• fill in the Handling Advice form, print four copies and sign them.
• please meet us directly at the Check-in counter. In Vienna we offer a "special assistance" counter in Terminal 1 for this purpose.

Please observe, that the accompanying person is required to remain at the airport until the child's flight has actually taken off!

The child...

• receives at time of check-in a small travel pouch (UM bag) for all essential documents and is taken into our custody.
  will be accompanied by our ground staff to the aircraft and will be handed over to our flight crew.
• is in custody of our flight attendants on board during the entire flight.
• is met by our ground staff upon de-boarding and is handed over to the designated person as stated on the Handling Advice. The person must prove his/her identity.
  

Charge per child travelling alone for tickets issued as of 1. September 2012

Following charges will be levied per child and per  flight: 

Examples:
If your child is travelling from Vienna to London (flight within Europe) we charge EUR 40,-.
If your child is travelling from Graz via Vienna to London we charge EUR 80,- for these 2 flights.

Different rates may be applicable on other carriers.

It is not possible to book a flight for children travelling alone online. Please contact our Customer Service Center at +43 (0) 5 1766 1000.