Terms & Conditions of Travel Using a Subscription Ticket

Subscription tickets (also referred to in this text and elsewhere as ‘AboTickets’ or ‘Abos’) are purchased via the AirManager.

Should you have any queries regarding Abos, please do not hesitate to contact the Internet Helpdesk on the following telephone number:
(+43) 5/1766 1003
or e-mail us via our contact forms.

Purchase of AboTickets
After paying the appropriate amount, the AboTicket can be booked via the AirManager. Prior to every booking, the current status of AboTickets purchased to date is displayed in AirManager.

Validity, rebooking and refunding of AboTickets 
The AboTicket is only valid on the route purchased. It is not possible to change route.  

Conditions for SubscriptionsBedingungen pro Coupon
Validity: One year from purchase date of AboTicket package* One year from   
ticket issue date*
Period of Travel: -

One year from  ticket issue date*

Rebooking: - Possible free of charge at all times
Cancellation -

Possible free of charge prior to departure – the coupon is credited to the balance of your account.

Not possible after  departure.

Refund: Not possible Not possible

*Abo tickets to Innsbruck and Klagenfurt are valid for 2 years.

Charges
Should charges or public dues (examples include security or airport charges) increase during the term of the subscription, Austrian Airlines is entitled to demand the remaining amount, as the conveyance obligation no longer exists otherwise.

Validity of subscriptions
Abo coupons are only valid on Austrian Airlines Group flights. The user has the option to redeem Abo coupons for one-way or return flights.

The subscription can be used within a corporate body (in the sense of a legal entity) by the members of the corporate body in question. Companies, associations, universities, authorities, etc. are considered to be corporate bodies.

The following are considered to be members of a corporate body:

  • at companies: all employees;
  • at associations: regular employees and functionaries travelling on behalf of the association;
  • at universities: university staff; - at chambers and authorities: regular employees and functionaries travelling on behalf of the chamber or authority in question.
  • The transfer and usage of subscriptions beyond the above-mentioned group of beneficiaries is prohibited and will result in the cancellation of the subscription reduction (by means of a supplementary payment to the valid standard fare) and the loss of entitlement to buy other subscriptions.

Miscellaneous
Where not specified otherwise, the General Terms and Conditions of Carriage apply.

Attention: Abo tickets are booked in booking class D or J. Therefore there is no guaranteed booking for senators.

Data transfer – declaration of consent
The client gives his consent to the booking data (name, ticket number, price, address and routing) being transferred from Austrian Airlines to AirPlus for accounting purposes.

AirPlus insurance
The AirPlus conditions of insurance apply to every purchase of an AboTicket.
Insurance cover is valid during journeys on which the destination is at least 50 km distance from the place of residence or place of work of the person travelling.

Travel from the place of residence to the place of work does not count as a journey. A secondary place of residence is equated with the place of residence, and travel from the place of residence to the secondary place of residence also does not count as a journey.

The insurance cover begins when the traveller leaves the place of residence, secondary place of residence or place of work and ends with the return to that place or the prior expiry of the insurance, although by midnight Central European Time 90 days after the beginning of the journey at the latest.

Payments: 

  • Accident insurance (accident, death and permanent disability 24h/worldwide): EUR 150,000.00
  • Traveller’s baggage insurance: EUR 4,500.00