Folosim Cookies
Pentru a vă oferi cele mai bune soluții am activat cooki-uri pe acest site. Acestea includ stocarea setarilor de limbă și de zbor solicitate de dumneavoastră. De asemenea, date statistice sunt colectate pentru a optimiza site-ul nostru si pentru marketing online. Click pe butonul “Accepta si inchide” in cazul in care sunteti de acord cu aceasta politica. Accesati sectiunea “mai multe informatii” de pe site-ul nostru in cazul in doriti mai multe informatii despre aceasta politica.
Mai multe informații
Acceptă si închide

Missing or damaged baggage

If one or more items of baggage cannot be found on arrival or are damaged, please contact the Austrian Airlines Arrival Services/Lost&Found or the local representative at your Arrival Airport immediately. You will then receive written confirmation with a reference number. It is important that you keep this document.

As soon as your baggage has arrived, we will contact you to arrange a delivery time.

Baggage information

Here you can find out information on the progress we have made with locating your missing baggage. We will do everything in our power to ensure that you receive your baggage again as quickly as possible. Thank you for your patience and understanding.

Bagagge that is delayed for more than 5 days

In the unlikely event that your baggage is not found within 5 days, please fill out the Baggage Questionnaire (pdf) and send it to us. Please provide more detailed information about your baggage – then we can extend the automated, worldwide search.

Still have questions about final settlements?

You already filed a Report at your Arrival Airport, got a Reference-Number and have questions about the settlement or compensation? Please contact us here.