All about your flight

Do you have any questions regarding your Austrian Airlines flight? You have come to the right place. Our booking and information specialists are looking forward to helping you.
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Missing or damaged baggage?

If one or more items of baggage cannot be found on arrival or are damaged, please contact the Austrian Airlines Arrival Services/Lost&Found or the local representative at your Arrival Airport immediately.
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Compliments & complaints
Austrian Airlines
Customer Relations
PO Box 33
1300 Vienna Airport
Austria
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Feedback

Your impressions are important to us. By sharing them with us, you help us to continuously improve our service. We invite you to tell us more about your recent travel experience with Austrian Airlines.
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austrian worldwide
China
Worldwide 
Internet Helpdesk

+43 (0)5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

China 
Reservations

office.beijing@austrian.com

(+86) 4008 810 770

(+86) 21 63 40 6100

Beijing 
Town Office

S101 Beijing Lufthansa Center
50 Liangmaqiao Road
Beijing 100125

Group handling
Tel: +86 10 6468 8838     
Fax: +86 10 6465 2333     
mail : group.bjs@dlh.de

Baggage service:
Tel: +86 10 6455 8238

Customer relations:
eMail: customer.relations@austrian.com

MO-FR
08:30-17:00

SA-SUN/public holidays closed

Beijing 
Airport Office

Room C5S062
Beijing Capital International Airport, Terminal 3


Ticketing at the airport                      
Tel: +86 10 64558365 

Baggage Handling                     
Tel: +86 10 64588238 

09.00 - 17.00