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Do you have any questions regarding your Austrian Airlines flight? You have come to the right place. Our booking and information specialists are looking forward to helping you.
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baggage Missing or damaged baggage?

If one or more items of baggage cannot be found on arrival or are damaged, please contact the Austrian Airlines Arrival Services/Lost&Found or the local representative at your Arrival Airport immediately.
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Austrian Airlines
Customer Relations
PO Box 33
1300 Vienna Airport
Austria
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Your impressions are important to us. By sharing them with us, you help us to continuously improve our service. We invite you to tell us more about your recent travel experience with Austrian Airlines.
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Austrian Airlines contact details worldwide
Bosnia Herzegovina
Worldwide 
Internet Helpdesk

+43 (0)5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Sarajevo 
Cargo Office

Cargo Executive
Mr. Hidajet Hasanbegovic

Office hours: Mon - Thu: 08.00 - 17.00
Friday 08.00 - 14.00
Actual handling and issuing of the transportation documents is perfomred by Sarajevo.
Latest delivery for same day departure:
Mon - Fri: 08.00 - 12.00
For oversized shipments we can offer our Thursday truck service to Vienna. Latest delivery to the export office at 12.00 hours.
For very urgent express shipments we can provide a new 'PRIORITY SERVICE'

E-Mail

Sarajevo 
Airport Counter

Sarajevo International Airport
Kurta Schorka 36
71000 Sarajevo
E-Mail: airport.sjj@austrian.com

Phone +387 33 788 000
Fax     +387 33 788 001


daily 06:00 - 16:00 
This AUSTRIAN airport office also represents LUFTHANSA

E-Mail link to the sales office: Office.SJJ@austrian.com
Austrian does not have a Town Office in Sarajevo.