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Web Check-in is available 36 hours and up to Check-in deadlines at the respective airports before departure. You may enter your E-Ticket number (starting with: 257- or 220-) or your booking code.

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Manage your austrian.com booking:
Change or manage your Austrian Airlines booking. Please mind, certain services are subject to tariff limitations.

+ Online rebooking: Change flight date, time or booking class (max. 24 hrs prior departure)
+ Check-in from home up to 36 hrs prior departure
+ Add frequent flyer info (i.e. Miles & More) or APIS data (for USA/Canada flights only)
+ Choose your preferred meal (available on selected routes only)
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+ Resend or print your flight itinerary
+ NEW: Upgrade to Austrian Business Class with red|upgrade or Smart Upgrade

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Do you have any questions regarding your Austrian Airlines flight? You have come to the right place. Our booking and information specialists are looking forward to helping you.

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Missing or damaged baggage?

If one or more items of baggage cannot be found on arrival or are damaged, please contact the Austrian Airlines Arrival Services/Lost&Found or the local representative at your Arrival Airport immediately.

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Compliments & complaints

Austrian Airlines
Customer Relations
PO Box 33
1300 Vienna Airport
Austria

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Your impressions are important to us. By sharing them with us, you help us to continuously improve our service. We invite you to tell us more about your recent travel experience with Austrian Airlines.

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Austrian Airlines contact details worldwide

Country Belgium

Worldwide

Internet Helpdesk

+43 (0)5 1766 1061

Mon-Sun: 07:00-19:00 (lct Austria)

Brussels

Town Office

B.house
Brussels Airport bld 26
Ringbaan
1831 Diegem
Belgium

ahd.be@austrian.com

Groups.europe@austrian.com

Office not open for public.

+32 2 642 25 (79)

Brussels

Airport Counter

International Airport bx 40.141 1930 Zaventem
Lufthansa Ticketing Desk

Mon-Fri 05.45-21.00

Brussels

Cargo Office

Building 704 / Office 159
B-1931 BRUCARGO

+32/2/723 64 55 or 57 or 60

+32/2/723 64 56

Mon-Fri 09.00-17.00

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